You can trust CMR to answer your phones. Our employees have extensive inbound sales experience in managing mass media campaigns, customer care applications and lead-generation projects.  

Agents receive telephone sales instruction as part of their standard product, service, and offering training, which is coupled with training on cross-selling and up-selling techniques specific to each client program. 

We know that nothing is more crucial than your relationship with your customer. With our extensive customer care experience, we are a resource that fosters enhanced and longer customer life cycles. Our agents have years of experience, ranging from consultative business-to-business to consumer customer care applications.  

Qualify Leads

Don't waste valuable sales force time on unqualified leads. We provide lead qualification and management by

• Qualifying a prospect's interest level, budget, and buying cycle
• Sending appropriate information to prospects
• Immediately alerting the field of hot leads via fax or email
• Sending the remaining leads in a timely manner via electronic format
  

The rewards are clear.

Successful lead qualification keeps the sales pipeline filled with excellent prospects. That way, sales people can concentrate on making sales presentations, closing sales, and taking care of customers.