Digital Phone Features
Change the way you use your phone.
Some popular calling features - Caller ID, Call Waiting, Call Forwarding, Three-Way Calling - have been around for years. Digital Phone offers these plus new calling features that take voice communication to the next level.
For more information, click on any feature:
For more information or to sign up, call us toll-free 1.866.989.2255, click here to email us or stop by your local Communication Center.
Abbreviated Dialing
Say goodbye to 10-digital dialing. With this feature, you can create up to 100 personal two-digit speed dial codes.
Click here for user's guide.
Call Block (Selective)
With Call Block, you can prevent certain numbers from even ringing into your house. Just program your phone once to block calls from certain numbers, and you'll never hear from those numbers again (unless you decide to unblock them).
Click here for user's guide.
Call Forward (All Calls)
Send all your incoming calls to another phone number.
Click here for user's guide.
Call Forward (Busy)
If you're already on a call, you can send all calls to another phone number.
Click here for user's guide.
Call Forward (No Answer)
Forward your calls to another number when you don't answer the phone.
Click here for user's guide.
Call Forward (Out of Service)
This feature automatically forwards calls to another number when you phone goes out of service. The forwarding destination is configured through the Web portal.
Click here for user's guide.
Call Forward (Selective)
With this feature, you can forward calls from designated numbers to another number.
Click here for user's guide.
Call Jump
This feature forwards a call already in progress to another number. For example, a call comes into your home for a family member who's not there at the time but who has a cell phone. With the push of a button, you can forward the call to the cell phone. The coolest part? You don't have to give out the cell phone number or take a message!
Click here for user's guide.
Call Return
Dials the number of the most recent incoming call to your phone.
Click here for user's guide.
Call Waiting
Lets you put one call on hold while you answer a second call. You may alternate between the two calls.
Click here for user's guide.
Call Waiting ID
Call Waiting ID works in conjunction with Caller ID and Call Waiting. It identifies the caller on your Caller ID unit when you hear a call waiting tone, allowing you to choose whether you want to answer the incoming call, ignore it, or return the call.
Click here for user's guide.
Conferencing
Conferencing allows you to talk to multiple parties simultaneously.
Click here for user's guide.
Hold
To place the current call on hold.
Click here for user's guide.
Caller ID
The choice is yours! Now you can decide who you want to talk to and when. Caller ID provides you and your family with both peace of mind and convenience: no more wondering who's calling, and no more valuable time wasted talking to someone you would rather not. With Caller ID, you'll see the name and phone number of the person calling on a special display unit before you pick up the phone. Many Caller ID display units also store the date and time of the call, so if you're not home or just don't want to answer the phone, you can still return the call.
Caller ID Block
Blocks display of your Caller ID information for one call.
Click here for user's guide.
Caller ID Block Release
If your phone is congifured to block sending your Caller ID information, this features allows you to send the information for a single phone call.
Click here for user's guide.
Privacy Guard
Screen inbound anonymous calls.
Click here for user's guide.
Priority Call
This feature allows you to assign special ring tones to certain phone numbers. So when your sister calls, you'll know it's her by the ring of the phone.
Click here for user's guide.
Selective Call Screening
This feature allows you the flexibility of seting up default call screening as well as call screening based on Caller ID. If you receive a call from a number that is not included on your Selective Call Screening list, the call will ring into the home. If unanswered, it will go to voice mail.
If you receive a call from a number you have included in your Selective Call Screening list, it will be routed in the way you've specified. Choose from four options: Find Me, Call Block, go directly to Voice Mail or forward to a different number. You may designate up to 50 individual numbers for Call Screening.
How can you use Selective Call Screening?
- All calls from numbers not programmed for Selective Call Screening will roll over to Voice Mail after ringing five times.
- Any 800 number is routed directly to Voice Mail.
- When telemarketers call, the calls goes to Virtual Ring - which rings on the caller's end but doesn't ring into the house or go to Voice Mail.
- Calls programmed for your Find Me list could be directed to ring to your cell phone and office.
- Calls programmed for your Find Me list 2 could be directed to ring to your spouse's cell phone and office.
- Calls programmed for your Find Me list 3 could be directed to ring to your child's cell phone.
Call Waiting with ID Manager
Traditional Call Waiting gave you one option: put your existing call on hold and answer the new call. With Digital Phone Call Waiting with ID Manager, you have three additional options: send the new caller to voice mail, send the new caller a "Please hold. Your call will be answered shortly" message, or send a "Not available, please try your call later" announcement. And you can do any of these without interrupting your existing call.
Click here for user's guide.
Voice Mail
Digital Phone delivers voice mail with all the bells and whistles. For example, you can manage your voice mails from anywhere by using your PC and the Web Portal. You also can send a voice mail to anyone who has an email address.
Click here for user's guide.
How to Use Your Digital Phone Features
Click on any calling feature for instructions on how to use it.
Abbreviated Dialing
Create up to 100 personal two-digit speed-dial codes.
To program an Abbreviated Dial Code
- Press 74*.
- Follow the voice prompts
To modify an Abbreviated Dial Code
- Press *75.
- Follow the instructions to program a new Abbreviated Dial Code using the same Abbreviated Dial Code.
To use an Abbreviated Dial Code
- Press *3.
- Enter the speed dial code of the number you wish to call.
Call Block (Selective)
Program your phone to reject calls from a list of telephone numbers.
To configure your Call Block list
- Press *60.
- Follow the voice prompts to activate or deactivate this feature, to add the most recent caller to the blocked list, or to add, delete or list numbers to be blocked.
Call Forward (All Calls)
Forward all your calls to another telephone number.
To activate or modify Call Forward (Call Calls)
- Press 72*.
- Enter the phone number to which you want your calls forwarded.
- Press # to confirm.
- Press 2 to exit.
- Hang up.
To deactivate Call Forward (All Calls)
- Press 73*.
- After hearing the verification, hang up.
Call Forward (Busy)
Forward your calls to another number when your phone is already in use.
To activate/modify Call Forward (Busy)
- Press 76*.
- Enter the phone number to which you want your calls forwarded, then press #.
- Press # to confirm, then press 2 to exit.
- Hang up
To cancel Call Forward (Busy)
- Press 77*.
- Press # to confirm, then press 2 to exit.
- Hang up.
Call Forward (No Answer)
Forward your calls to another number when you don't answer the phone.
To activate/modify Call Forward (No Answer)
- Press 78*.
- Enter the number to which you want your calls forwarded, then press #.
- Press # to confirm, then press 2 to exit.
- Hang up.
To disable Call Forward (No Answer)
- Press 79*.
- Hang up.
Call Forward (Out of Service)
This feature automatically forwards calls to another number if your phone goes out of service (for example, in a power failure). You can designate the number to which calls will be forwarded by using your Web portal, or you can call Consolidated Communications and we'll put the number in for you.
To enable Call Forward (Out of Service)
- Press 70*
- Press # to confirm, then press 2 to exit.
- Hang up.
To disable Call Forward (Out of Service)
- Press 71*.
- Hang up.
Call Forward (Selective)
Forward calls from certain numbers to another number.
To configure the Selective Call List
- Press *63.
- Follow the voice prompts to activate or deactivate this feature or to add, delete or list numbers to be forwarded.
NOTE: Disabling Call Forward (Selective) will not delete the Selective Call List.
Call Jump
Forward a call already in progress to another number.
- Dial **# + phone number + # to send the call to that number.
- Dial **8 (**V) to send the call to Voice Mail.
- Dial **0 to cancel an initital * or **
Note: You cannot jump to or from an emergency services number such as 9-1-1.
Call Return
Dials the number of the most recent incoming call to your phone.
To return a call
- Press *69.
Caller ID Block
Block display of your Caller ID information for a single call.
To prevent sending your Caller ID information for a single call
- Dial *67.
- Dial the phone number.
Caller ID Block Release
If your phone is configured to block sending Caller ID information, this feature allows you to send the information for a single call.
To send your Caller ID information for a single call
- Dial *82.
- At the second dial tone, dial the extension or telephone number you want to call.
Call Waiting
Lets you put one call on hold while you answer a second call. You may alternate between the two calls.
To toggle between calls
- Flash the receiver button. You will be connected to the incoming call while the first call is put on hold. Repeat to toggle between calls.
To disconnect a call
- Hang up the phone while on the call you wish to disconnect. The phone will ring so you can rejoin the other call.
To temporarily cancel Call Waiting:
- Dial *70.
- Dial the number you wish to call.
Call Waiting with ID Manager
Handle Call Waiting calls that are beeping in without interrupting an existing call.
When a Call Waiting call comes in, you can choose from four options:
- Flash the receiver button to put the existing call on hold and answer the new call.
- Press 1 to send the new call to Voice Mail.
- Press 2 to send a "Please hold. Your call will be answered shortly" announcement to the new caller.
- Press 3 to send a "Not available. Please try your call again later" announcement.
Conferencing
Talk to more than one caller simultaneously.
To add a party to the current call:
- Inform the current party that you'll be starting a conference.
- Flash the receiver button.
- The call is placed on hold and you will hear a dial tone.
- Dial the phone number of the person you wish to call.
- Inform them of the conference.
- Flash the receiver button to bring in the third party.
You are now in conference with both parties. Repeat the process to add additional parties to the conference.
Hold
To place the current call on hold:
- Press the Flash button or flash the receiver button.
- Hang up or place another call.
To retrieve a call on hold:
- Lift the handset or flash the receiver button.
Note: While on-hook, a new incoming call has priority over the call on hold and rings through first. If you answer the phone , you get the new call first.
Priority Call
Deignate a list of callers whose calls will be identified by a special ring tone.
To activate Priority Call:
- Lift the handset and press*61.
- Follow the voice prompts.
Privacy Guard
Screen inbound anonymous calls.
To activate or deactivate Privacy Guard:
- Press *88.
- Press 1 to activate/deactivate Privacy Guard.
- Hang up.
To set or change the Privacy Guard access code:
- Press *88.
- Press 2 to set or change the access code.
- Enter the new access code followed by #.
- Hang up.
To verify the Privacy Guard access code:
- Press *88.
- After hearing the access code, hang up.
Speed Dial
Our Speed Calling feature allows you to place calls to numbers you choose by pressing just two keys - instead of the usual 7 for local calls or 10 for long-distance calls. If you call a handful of numbers regularly, Speed Calling can help you spend more time talking and less time dialing!
Programming a Speed-Dial Number:
- Dial *74.
- At the prompt, press 1 to program a speed-dial digit.
- Press the desired speed-dial digit (1-7).
- Enter the phone number you want to assign to this speed-dial number and press #.
- After the prompt, press # and hang up.
Dialing a Speed-Dial Number:
- Get a dial tone.
- Press the speed-dial digit (i.e. 1-7) followed by ##.
- Wait for the called party to answer.
Verifying a Speed-Dial Number:
You can verify what phone number is assigned to a speed-dial digit at any time.
- Dial *74.
- After the prompt, press 2 to verify a speed-dial number.
- Press the speed-dial digit you wish to verify.
Selective Call Back
Selective Call Rejection
Voice Mail
If you have any Voice Mail messages, you will hear a stutter dial tone when you lift the handset.
To access your Voice Mail:
- Press *09.
- Follow the prompts to use the Voice Mail system.
For more detailed instructions on using your Digital Phone Voice Mail, click here.
