Put your phone to work for you.
Get the most out of your phone with calling features. Choose the individual features you need to make life easier, or bundle for savings with our Calling Feature Packages.
In addition to our individual calling features and calling feature packages, we help protect your privacy by providing free per-call or per-line blocking of Caller ID information. You can block individual calls or block every call - it's up to you.
Individual Calling Features
Click on any calling feature for a full description.
- Auto Redial
- Call Blocker
- Call Forward
- Call Return
- Call Waiting
- Cancel Call Waiting
- Call Waiting ID
- Caller ID
- Per-Call or Per-Line Blocking
- Priority Call
- Personalized Ring
- Three-Way Calling
- Voice Mail
Voice Mail
Starting at just $4.00/month
Conroe Voice Mail click here
Katy Voice Mail click here
- Know who's calling before you answer the phone.
- Click here for user's guide.
- Special tone alerts you when you're receiving another call.
- Click here for user's guide.
Cancel Call Waiting
No charge.
- Let's you deactivate Call Waiting so important calls won't be interrupted by the Call Waiting tone.
- Click here for user's guide.
Call Waiting ID
Just $3.75/month
(must subscribe to Call Waiting and Caller ID)
- Special tone lets you know when you're receiving another call.
- Lets you see date, time, name and number of caller.
- Click here for user's guide.
- Forward your phone to any number.
- Click here for user's guide.
- Automatically call back the last incoming call.
- If number is busy, Call Return will monitor the line for up to 30 minutes and notify you with a distinctive ring when the line is free.
- Click here for user's guide.
Just $4.50/month
- Talk to two different people at two different phone numbers at the same time.
- Click here for user's guide.
- Automatically redials the last outgoing call.
- If number is busy, Auto Redial monitors the line for up to 30 minutes and notifies you with a distinctive ring when the line is free.
- Click here for user's guide.
- Block up to three preselected numbers and/or block the most recent incoming call.
- Click here for user's guide.
Per-Call or Per-Line Blocking
No charge
- Prevent your Caller ID information (name and number) from displaying on someone else's phone.
- Use on a per-call or per-line basis.
- Click here for user's guide.
Priority Call
Just $3.00/month
- Assign a distinctive ring to up to three preselected numbers.
- Click here for user's guide.
Personalized Ring
Starting at just $4.00/month
- Assign up to four separate numbers, each with it's own ring.
- Click here for user's guide.
How to use your calling features
- Auto Redial
- Call Blocker
- Call Forward
- Call Return
- Call Waiting
- Cancel Call Waiting
- Call Waiting ID
- Caller ID
- Per-Call of Per-Line Blocking
- Priority Call
- Personalized Ring
- Three-Way Calling
- Voice Mail (Click here for Conroe, Click here for Katy)
Auto Redial
This feature lets you automatically redial the last outgoing telephone number dialed, regardless of whether the call was answered, unanswered or busy. If the redialed number is busy, the Automatic Redial feature monitors the line for up to 30 minutes and notifies you with a distinctive ring when the line is free.
To activate, dial *66
To deactivate, dial *86
Customers without touch-tone service should dial 11 for the * (star) key.
Call Blocker
Avoid annoying and unwanted phone calls with Call Blocker. This feature lets you block a maximum of three preselected numbers and/or block the number of the most recent incoming call.
To activate, dial *60 and follow recorded instructions.
To deactivate, dial *80 and follow recorded instructions.
Customers without touch-tone service should dial 11 for the * (star) key.
Call Forward
Call Forward is great for busy families who don't want to miss an important call while away from home. Call Forwarding allows your phone to transfer incoming calls to another number of your choice. It also provides security by never letting callers know you're away from home.
Once Call Forward is activated, you can still make outgoing calls from that phone. You also may change the number to which your calls are being transferred.
To forward your calls:
- Lift the receiver and listen for the dial tone.
- Dial 72.
- Depress the # button (with a rotary dial phone, skip this step and wait for a 4-second pause).
- Listen for the special dial tone.
- Dial the number to which you want your calls forwarded. (Speed codes may be used if you have this feature.)
- When someone answers at the forwarded number, Call Forward is in effect.
- If there is no answer, or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you'll hear two beeps - meaning your Call Forward is in effect.
- Once you have activated Call Forward, the phone will make one short ring each time a call is forwarded. However, you can still make outgoing calls from this phone.
- If you wish to change the number to which your calls are being transferred, just discontinue Call Forward (below) and repeat the steps to forward your calls.
To discontinue Call Forward:
- Lift the receiver and listen for the dial tone.
- Dial 73.
- Depress the # button (with a rotary dial phone, skip this step and wait for a 4-second pause).
- Listen for two beeps. Call Forward now is discontinued.
Call Return
Call Return lets you automatically call back the telephone number of your last incoming call, even if you don't know who was calling. If that number is busy, Call Return continues to monitor the line for up to 30 minutes and notifies you with a distinctive ring when the line is free.
To activate, dial *69.
To deactivate, dial *89
Customers without touch-tone service should dial 11 for the * (star) key.
Call Waiting
When you're on the phone and someone else calls, you'll hear a brief tone signal. The person with whom you are talking may hear a slight click. After 10 seconds, you will hear a reminder tone. The second caller hears only the usual ringing signal.
To Answer the Second Call:
Press the switchhook for one second to place your first call on hold. You automatically will be connected to the second caller. Press the switchhook again to return to the first caller.
To Alternate Between Calls:
Simply press the switchhook for one second each time you want to alternate between calls. Each conversation is private and cannot be heard by the other caller.
To terminate either call:
End the conversation with your party, then either press the switchhook or hang up.
Note: You may turn off Call Waiting so important calls won't be interrupted or to prevent data transmission errors caused by Call Waiting tones when using computer modems. See "Cancel Call Waiting."
If you choose to ignore a Call Waiting tone, you can call that number back automatically after you've finished the first call. See "Call Return".
Cancel Call Waiting
Cancel Call Waiting allows you to turn off Call Waiting so important calls won't be interrupted. It also prevents data transmission errors caused by Call Waiting tones when using computer modems. Any incoming calls will receive a busy signal. You can activate Cancel Call Waiting before placing a call or after the connection is established. Once the call is completed, Cancel Call Waiting automatically is terminated.
To Use Cancel Call Waiting:
Lift the receiver and listen for the dial tone.
Press * 7 0 for touchtone customers (dial 1170 from rotary phones).
When you complete your call, hang up. Call Waiting automatically will be reactivated.
Call Waiting ID
Call Waiting ID combines two of our most popular features: Call Waiting and Caller ID. This feature lets you see the date, time, name and number of most direct-dialed local calls and some long-distance calls, even when you're already on the phone.
With Call Waiting ID, a special tone lets you know if another call is coming in. Then the caller's name and/or telephone number appears on a special Call Waiting ID display unit, so you can decide whether to answer the call now, return the call later, or not take the call at all.
You must subscribe to both Call Waiting and Caller ID to use Call Waiting ID.
Caller ID
The choice is yours! Now you can decide who you want to talk to and when. Caller ID provides you and your family with both peace of mind and convenience: no more wondering who's calling, and no more valuable time wasted talking to someone you would rather not. With Caller ID, you'll see the name and phone number of the person calling on a special display unit before you pick up the phone. Many Caller ID display units also store the date and time of the call, so if you're not home or just don't want to answer the phone, you can still return the call.
Rejecting Anonymous Calls
Anonymous Call Rejection (ACR). Your telephone will not ring for "anonymous callers." Instead, the caller hears a message that you do not accept calls from blocked numbers. Callers will have to redial without blocking, place the call from another telephone number, or make an operator-assisted call. You can easily turn ACR on or off by dialing a code:
To activate ACR, press *96.
To deactivate ACR, press *97
Customers without touch-tone service should dial 11 for the * (star) key.
Blocking Your Name and Number from Caller ID
Blocking your information for one call. To "block" (prevent sending) your own name and number to other Caller ID subscribers, dial "*67" on a touch tone phone or "1167" on a rotary phone before dialing the telephone number. You will hear a "stutter" tone, which that tells you per-call blocking is working. Calls blocked on a per-call basis will be displayed on the Caller ID display unit as "Anonymous" or "Private." Per-call blocking is free of charge. You do not have to subscribe to a Caller ID service to have per-call blocking.
Even if you have an unpublished or unlisted number, your number will be displayed unless you choose to block on a per-call or per-line basis.
To block your caller ID information from one call, press *67.
Customers without touch-tone service should dial 11 for the * (star) key.
Blocking your caller ID information for every call. To block your name and number from every call you make, you can get "per-line" blocking at no charge by mailing a written request that includes (1) your name, address, and telephone number (as shown on your bill) (2) your signature, and (3) the following statement, "I have a compelling need for per-line blocking" to the: Public Utility Commission of Texas, P.O. Box 9550, Austin, Texas 78766-9945. You do not need to explain your reason because all requests are granted automatically. Or you may obtain a Caller ID per-line blocking card by calling the Consolidated Communications Business Office. Per-line blocking can be canceled at any time by calling the Consolidated Communications Business Office.
Calls blocked on a per-line basis will be displayed on others' caller ID display unit as "Anonymous" or "Private." A customer with per-line blocking who is trying to call someone with Anonymous Call Rejection (ACR) will have to call from a payphone or wireless phone, make an operator-assisted call, or call from a phone without per-line blocking. Per-line blocking customers can unblock their information:
To unblock your caller ID information for one call:
Press *82 on a touch-tone phone or 1182 on a rotary dial phone before placing a call. (*82 or 1182 must be dialed before each call you want unblocked.)
Note: Both per-call and per-line blocking will not block your telephone number to Emergency 9-1-1, nor will it prevent your number from being transmitted on 700, 800, or 900 calls. Calls from a payphone cannot be blocked.
What calls will Caller ID Identify?
Caller ID will identify most direct-dialed local calls and most long distance calls. Caller ID will not identify numbers that have been blocked, some wireless calls, some long-distance numbers, operator-assisted calls, and calls originating in areas where Caller ID is not available.
Caller ID Message Examples:
| TYPES OF CALLS | Name | Number | Date | Time(3) |
| Local Calls (1) | Doe, J. | 409-555-6666 | 10/17 | 9:31 a.m. |
| Party Line | Unknown Name | 409-555-7777 | 10/18 | 7:25 a.m. |
| Long Distance by Consolidated Communications (1) | Smith, J. (or blank) | 409-555-8888 | 10/22 | 9:14 p.m. |
| Payphone | Payphone | 409-555-9999 | 11/20 | 8:31 a.m. |
| Long Distance by Other | "Out of Area" (2) / Unavailable | 10/22 | 9:53 p.m. | |
| Operator-Assisted, Credit Card Or some cellular | "Out of Area" / Unavailable | 11/25 | 3:00 p.m. | |
| Per-Call block (*67) | "Private" | 11/25 | 3:06 p.m. | |
| Per-Line block | "Private" | 11/25 | 3:18 p.m. |
(1) Only where technically available. Name Display may vary by company.
(2) Unless the long-distance company does not provide the calling telephone number to Consolidated Communications.
(3) Not all display units display both date and time.
Priority Call
This feature let you know who's calling before you answer the phone. Priority Call provides the customer with a distinctive ring when called from up to three preselected numbers.
To activate, press *61 (1161 on a rotary phone) and follow recorded instructions for adding entries to the Priority Call list.
To deactivate, press *81 and follow recorded instructions.
Personalized Ring
Know exactly who's calling.This feature allows you to designate distinctive ring tones to up to 4 separate numbers, all on one phone line. Get the advantage of an additional line without the extra cost. *Not available in Alto, TX.
Three-Way Calling (won't work if an extension is in use)
Want to talk with two people at once? With Three-Way Calling, you can talk with a friend, then add another friend to the conversation.
Add a third person to your conversation.
To hold your first call, press the switchhook for one second.
Call the number of the third person you want to include. (Speed calling codes will work if you also have this feature.)
When the third person answers, you may talk privately before completing your three-way connection.
With your third party on the line, press the switchhook for one second to add the holding party. Three-Way Calling now is in effect.
(If call to the third party is not completed, press the switchhook to get back to your held party.)
To disconnect the third person from your conversation.
Press the switchhook for one second. You now will have only the original party on the line.
To disconnect completely from a three-way call.
Hang up the phone.
Per-Call or Per-Line Blocking
Don't send your name and number to someone else's Caller ID display.
Blocking your information for one call.
To "block" (prevent sending) your own name and number to any other Caller ID subscribers, dial "*67" on a touch tone phone or "1167" on a rotary phone before dialing the telephone number. You will hear a "stutter" tone, which that tells you per-call blocking is working. Calls blocked on a per-call basis will be displayed on the Caller ID display unit as "Anonymous" or "Private." Per-call blocking is free of charge. You do not have to subscribe to a Caller ID service to have per-call blocking.
To unblock your caller ID information for one call:
Press *82 on a touch-tone phone or 1182 on a rotary dial phone before placing a call.
Note: *82 or 1182 must be dialed before each call you want unblocked.
Blocking your caller ID information for every call.
To block your name and number from every call you make, you can get "per-line" blocking at no charge by mailing a written request that includes (1) your name, address, and telephone number (as shown on your bill) (2) your signature, and (3) the following statement, "I have a compelling need for per-line blocking" to the: Public Utility Commission of Texas, P.O. Box 9550, Austin, Texas 78766-9945. You do not need to explain your reason because all requests are granted automatically. Or you may obtain a Caller ID per-line blocking card by calling the Consolidated Communications Business Office. Per-line blocking can be canceled at any time by calling the Consolidated Communications Business Office.
Calls blocked on a per-line basis will be displayed on others' caller ID display unit as "Anonymous" or "Private." A customer with per-line blocking who is trying to call someone with Anonymous Call Rejection (ACR) will have to call from a payphone or wireless phone, make an operator-assisted call, or call from a phone without per-line blocking. Per-line blocking customers can unblock their information for one call by pressing *82 on a touch-tone phone or 1182 on a rotary dial phone before placing a call.
Note: *82 or 1182 must be dialed before each call you want unblocked.
Note: Both per-call and per-line blocking will not block your telephone number to Emergency 9-1-1, and will not prevent your number from being transmitted on 700, 800, or 900 calls. Calls from a payphone cannot be blocked.
