Don't give up

We weren't able to find your address, but it could be us and not you.

Sometimes this happens if you live in an apartment or duplex with multiple residences in the same building. Or, you might live in an area where we’re building new fiber but we can’t quite confirm your eligibility yet. You can try your address again, typing slowly and waiting for the website to suggest possible matches.

Helpful tips to enter your address in search

  • Allow time for the address to start populating as you type
  • Street suffix - try using shorter text for Avenue (Ave), Street (St), Lane (Ln), Road (Rd), Drive (Dr), Boulevard (Blvd), Circle (Cir), Trail (Trl)
  • No punctuation - don't use any periods (e.g. 100 N 1st St, not 100 N. 1st St.)
  • Rural address - try using County Road, County Rd or RR (e.g. RR 1 BOX 150)
  • Remove the directional in address - remove SW or NE or try adding before or after street name
  • Break out street name - (e.g. LaSalle) try typing La Salle or LaSalle

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Call us at 1.844.YOUR.CCI (1.844.968.7224) or email us and we'll help find and qualify your address.