How to Win Back Your Customers After a Crisis

Whether your company faced a PR crisis or a cyberattack that resulted in the theft of sensitive customer information, it’s crucial for a business to respond to a crisis immediately and openly.

HubSpot customer relationship management software bloggers identify five different types of business crises your company might face:

  • Financial (such as a drop in stock prices or asset valuation)
  • Personnel-related (such as diversity & inclusion issues caused by an individual, department, or group in the organization)
  • Organizational (often stems from exploiting consumers or not acting in their best interests)
  • Technological (such as a cyberattack resulting in a data breach)
  • Natural (such as destruction of your physical headquarters)

If you’re fighting back from a natural disaster, you can win your customer base back simply by providing the same customer service, responsiveness, and offerings you did before the crisis. Most of your recovery will take place internally, notably the rebuilding of your physical location and the technology that keeps your business running. A natural crisis, however, will often create additional financial, organizational, and technological crises. Your business must gather its forces to respond to each of these threats in the best way possible. Learn more. 

Tuesday, November 10, 2020/Author: Kelley Donald - MarCom/Number of views (2850)/Comments (0)/
Categories: Business Internet
Cyber Security: How to Keep your Business Safe from New and Current Cyber Threats

Cyber Security: How to Keep your Business Safe from New and Current Cyber Threats

In 2018, there were 812.67 million malware infections across the world. The number has been rising exponentially since 2009, which saw only 12.4 million attacks.

With the growing prevalence of unified communications and other cloud-based collaboration tools to help businesses stay productive with a partially remote workforce, cyber threats take on more significance than ever today. Since the coronavirus pandemic, cybercrime has risen by 600%, according to statistics from the SpiderLabs Blog.

Are you concerned about the cybersecurity of your business broadband and business Wifi service? Following some best practices can help you keep mission-critical data safe — both yours and that of your customers — while still utilizing all the collaboration tools that come with unified communications through your business ISP. Learn More. 

Friday, October 30, 2020/Author: Kelley Donald - MarCom/Number of views (4651)/Comments (0)/
Categories: Business Internet

4 Tips to Ensure Your Business Broadband Can Support Peak Usage

https://consolidated.com/blog/tips-maximize-business-broadband

Whether you have a home office, a corporate location with employees on-site, or a corporate location with most of your employees working remotely, you need solid business broadband to keep your company running even during times of peak internet usage.

Your business WiFi service should run your collaboration tools and unified communications platform as seamlessly as your hardwired networking connection does. But what can you do to ensure your business ISP is up to the task? Learn More. 

 

Tuesday, October 20, 2020/Author: Kelley Donald - MarCom/Number of views (2453)/Comments (0)/
Categories: Business Internet
How to Choose the Right Collaboration Tools for Your Business

How to Choose the Right Collaboration Tools for Your Business

Driven by the pandemic, the work-from-home trend continues. Between 62 and 64% of the U.S. workforce currently works remotely, according to two independent studies. The potential exists for Americans to continue working from home, as 56% of U.S. employees have job descriptions conducive to remote work, even under normal circumstances.

Additionally, more than half of Americans would prefer not to return to the office. A Gallup poll stated that 59% of U.S. workers who worked remotely during the pandemic wish to continue doing so. Another study discovered that 99% of workers would like to work remotely as least some of the time.

Now and in the future, small to mid-size enterprise business owners may need to upgrade collaboration tools to support workers who are connecting through their home internet plans to virtual private networks (VPNs). Learn more

Tuesday, September 29, 2020/Author: Kelley Donald - MarCom/Number of views (3624)/Comments (0)/
Categories: Business Internet

What You Need to Know About Using a Business VPN

Even as states lift COVID-19 pandemic restrictions on working inside office buildings, more businesses continue to embrace telecommuting  and work-from-home policies for employees. With months to prepare, businesses are now seeking more productive and secure ways to connect remote workers with their business networks, as well as necessary apps and cloud-based solutions.

If you’ve been considering a virtual private network (VPN) to help employees log in securely to your business network from home, you may want to learn how VPNs work to keep your mission-critical company data safe and how they might help your employees improve productivity. Learn more. 

Monday, August 31, 2020/Author: Kelley Donald - MarCom/Number of views (3109)/Comments (0)/
Categories: Business Internet
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