Consolidated Communications, Inc. (CCI) Contact Center solutions improve customer satisfaction and build competitive advantage by deploying best-in-class IP-based call center applications. A well designed and implemented integrated contact center automates the delivery of contacts, in a variety of forms, to the appropriate resource within your organization. Consolidated Communications Contact Center solutions integrate inbound and outbound voice with chat, web collaboration, video and e-mail, enabling agents to support multiple, unique and individualized interactions simultaneously.
Consolidated Communications offers on-premise contact center solutions with options for all types and size of organization, as well as a hosted contact center service, both based on Cisco’s leading Unified Contact Center offerings.
Contact Center enhances productivity and customer satisfaction
- Personalized, customer-centric interactions via voice, web, email and video
- Maximize agent productivity and accelerate time-to-resolution
- Powerful, self-service features that customer experience while decreasing costs
- Up-sell and cross-sell through advanced collaboration and rich media
- Improve first call resolution with presence-based knowledge workers