IT Services

Contact Center

Consolidated Communications, Inc. (CCI) Contact Center solutions improve customer satisfaction and build competitive advantage by deploying best-in-class IP-based call center applications. A well designed and implemented integrated contact center automates the delivery of contacts, in a variety of forms, to the appropriate resource within your organization. Consolidated Communications Contact Center solutions integrate inbound and outbound voice with chat, web collaboration, video and e-mail, enabling agents to support multiple, unique and individualized interactions simultaneously.

Consolidated Communications offers on-premise contact center solutions with options for all types and size of organization, as well as a hosted contact center service, both based on Cisco’s leading Unified Contact Center offerings.

Contact Center enhances productivity and customer satisfaction

  • Personalized, customer-centric interactions via voice, web, email and video
  • Maximize agent productivity and accelerate time-to-resolution
  • Powerful, self-service features that customer experience while decreasing costs
  • Up-sell and cross-sell through advanced collaboration and rich media
  • Improve first call resolution with presence-based knowledge workers

Unified Communications Technologies

contact center

Best-in-class IP-based call center applications.

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The next generation of video conferencing allows organizations to transform the way they conduct business.

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Unified Messaging enables a single inbox for all message types, available anytime, anywhere and from any device.

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Professional Services

CCI provides a comprehensive set of professional services to help you get more out of a current investment or evaluate a new solution:

Managed Services Solutions

Consolidated Communications provides a variety of proactive service options to monitor, support, and fully manage data center, collaboration, enterprise network, and security environments.

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