Hosted Call Recording

Consolidated Communications' call recording and quality assurance solution is available in a wide array of configurations designed to work with companies and call centers of all sizes. In selecting a call recording solution, there will be core functionalities that you will want – reliable recording, effective evaluations, and robust reporting. With Call Recording, your company will get all of these critical capabilities, as well as a scalable solution that will never be out of date, at a cost that won’t expend your entire budget.

Call Recording features include:

  • Flexible recording options including random sampling, on demand or total recording
  • Powerful Quality Assurance Evaluation tools
  • Robust custom reporting
  • Scalability
  • Integration with VoIP services – at low cost of ownership
  • Enhanced screen capture with synchronized even playback (future application)

The benefits delivered with the call recording and quality assurance solution are:

  • Provide improved customer service
  • Increase first call resolution
  • Decrease call wrap up time
  • Identify and improve upon inefficiencies in performance
  • Reduce monitoring and evaluation time
  • Reduce “new agent” training time
  • Reduce repetitive coaching

When you are looking for a call recording solution, the following standard features should be included, as they are with CCI hosted Unified Communications.

  • Multiple recording methods
  • Ability to scale from 1 agent to 1000+
  • Robust, Custom Reporting
  • Agent Evaluation
Our Professional Services team will provide your company with custom programming, onsite training, and expert consulting to help you on your way to providing great customer experiences.
From a single office to enterprise wide integrated solutions, the CCI team will guide you through a phased approach to a successful implementation. This process will deliver immediate productivity gains for your company.