FairPoint Communications Joins the Consolidated Communications Team

Welcoming FairPoint Customers to Consolidated Communications!

We are excited to welcome you to Consolidated Communications (NASDAQ: CNSL). We are committed to making this transition seamless for you and we remain committed to provide reliable services at competitive prices, backed by our experience team. Leveraging our fiber-rich network, we will be offering you new products and services in the near future, both at home and in the workplace.

Who is Consolidated Communications?

Consolidated Communications is a leading broadband and business communications provider now serving consumers, businesses of all sizes and wireless companies and carriers across 24 states. Consolidated Communications offers a wide range of communications solutions, including: data, voice, video, managed services, cloud computing and wireless backhaul. Headquartered in Mattoon, Ill., Consolidated Communications has been providing services in many of its markets for more than a century.

How will this affect Customers?

Our combined team, resources and expertise means even more value and benefits for our customers. With our combined networks, product suite and resources, we have greater scale, meaning we’re an even stronger and more competitive provider. Our fiber network now spans 24 states and more than 36,000 fiber route miles, making us a top ten fiber provider in the country. We will continue to offer customers best-in-class services with competitive products and pricing.

Will my services be affected?

Consolidated Communications is committed to providing customers the highest level of service and support. Your services, agreements and local support will all remain in place. There are no systems changes that this time that will impact your bill, usernames, passwords or email addresses, but you can expect to see future billing statements to come from Consolidated Communications.

Will my email address change?

There are no changes to FairPoint email addresses.

Who do I call for support?

You can now access customer service and support by using a single number: 844.YOUR.CCI. However, your support, sales and technical contacts have not changed. We’re here and ready to serve you.

Can you tell me more about the new PiN for my account?

We are introducing new and more efficient ways for you to make payments, including an assigned 4-digit PIN for your account. This PIN will help verify your identity when you call us and also provides you access to new, free one-time payment options online or over the phone. 

You should have received a letter with your assigned PIN in the mail. If you did not receive this letter or if you’d like to change your assigned PIN, please call Customer Service at 844.YOUR.CCI.

Will you still maintain local support and a community presence?

We are committed to maintaining local support and a strong community presence. We are deeply engaged in the communities we serve through philanthropic support and broadband infrastructure investment. In 2017, company giving totaled more than $2 million in the markets we serve.

We appreciate and value your continued business and look forward to serving your as Consolidated Communications.