The pricing structure below is to accompany the executed Consolidated Communications SingleLink Addendum and the Master Services Agreement. The pricing represents Non-Recurring Charges (or one time fees) for any Customer initiated MAC (Moves, Adds, or Changes) to their Consolidated Communications Service or Hardware.
By placing a request for a MAC with an authorized Consolidated Communications representative, Customer will be responsible to pay all charges relating to MAC orders, including charges for additional SingleLink Services, Labor, or Equipment, along with all associated taxes and regulatory fees.
This pricing structure is subject to change. When a Customer initiates a MAC order, the then current pricing structure will be used for the quote and services rendered. Please note, requests for adding or changing more than 100 users in one request may require more than 3 business days to complete.
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Per User Services:
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Non-Recurring Charges:
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50% Off*
Complete Care Customers:
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Adding a Basic User
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see note***
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see note***
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Adding a Complete User
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see note***
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see note***
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Adding SSL (for Complete User that did not have it turned on)
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$150.00
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$75.00
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Adding a Complete Connect User
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see note***
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see note***
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Adding Contact Center/Agent Supervisor
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$150.00
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$75.00
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Adding new Call Recording w/ performance management Agent
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$150.00
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$75.00
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Adding Call Recording Supervisor (includes one hour remote webex training)
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$450.00
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$225.00
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Adding Hosted Attendant Console User (includes one hour remote webex training)
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$450.00
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$225.00
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Adding Auto Attendant
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$150.00
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$75.00
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Assist with new IP Softphone set-up (requires Complete or Complete Connect)
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$150.00
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$75.00
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Phone/Zone Paging (refer to Consolidated Communications Account Manager to quote)
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ICB
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ICB
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Custom Message on Hold (initial set-up of custom music file)
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$150.00
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$75.00
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Custom Message on Hold (change music file)
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$75.00
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$37.50
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Porting of Numbers
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$75.00
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$37.50
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PoE Switch Configuration (per switch--engineer time to program/set-up switch)
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$150.00
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$75.00
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Trip Charge for On-Site Tech Visit (i.e. to install a switch)
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$150.00
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$75.00
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Move Charges (refer to Consolidated Communications Account Manager to quote)
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ICB
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ICB
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Additional Training - One Hour (max 20 users per session)
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$150.00
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$75.00
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Assign new DID or Add new DID block
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No charge
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No charge
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Custom Music on Hold (change music file)
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$75.00
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$37.50
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SingleLink 2.0 MAC Rate
(bill for any labor not listed above in 15 minute increments)
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$150.00
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$150.00
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* Complete Support includes 50% off Consolidated Communications standard MAC charges for SingleLink. Any custom labor would be billed at the current labor rate.
** Services above do not include taxes or current or future government or regulatory fees.
*** Installation and setup charges are now built into the Monthly Recurring Subscription fee.