Coronavirus Updates

For California Customers Only

Customer Protections to Support Consolidated Communications Wireline Customers in California During the COVID-19 Pandemic

In addition to Coronavirus (COVID-19) pandemic actions, support and consumer protections Consolidated Communications has put in place across all of its markets, the following is specific to current Consolidated Communications customers in California that subscribe to Residential Landline Telephone service and/or Small Business (5 lines or less) Landline Telephone service.

On March 4, 2020, California Governor Newsom declared a State of Emergency related to COVID-19. On April 16, 2020, the California Public Utilities Commission (CPUC) issued an order directing utilities in California, including Consolidated Communications, Inc., to implement additional emergency customer protections to support California customers affected by the COVID-19 pandemic.

The following customer protection measures retroactively apply from March 4, 2020 onward, up to one year, during the pendency of the COVID-19 pandemic:

  1. Waiver of one-time activation fee for establishing remote call forwarding, remote access to call forwarding, call forwarding features, and messaging services;
  1. Waiver of the monthly rate for one month for remote call forwarding, remote access to call forwarding, call forwarding, call forwarding features, and messaging services;
  1. Waiver of the service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to their original premises, if applicable;
  1. Waiver of the fee for one jack and associated wiring at the temporary location regardless of whether the customer has an Inside wire Plan;
  1. Delay the California LifeLine Renewal Process.

For more information, please contact us online , by chat or by phone at 1.844.YOUR.CCI.

Esta información, y cualquier otra información sobre la protección del cliente tocante COVID-19, está disponible en español. Por favor llame al 1.844.968.7224.