Coronavirus Updates

Customer Information

Consolidated Communications’ Business Continuity Team is responding to the ongoing changes with the Coronavirus (COVID-19) to minimize the impact on our customers and protect our employees.

Our team meets multiple times a day to refine our contingency and business continuity plans and implement timely, strategic solutions to the events associated with this pandemic.

  • We’re Here For You: We are focused on ensuring stability of services and network performance for our customers and, recognizing increased usage for work from home and remote learning needs, we’re actively augmenting and monitoring our network capacity to keep you connected.

    Whether on the phone or our high-speed Internet to stay in touch with family and friends, work from home or attend online classes, your dedicated connection won’t slow down when your neighbors go online. And, remember, Consolidated has never had monthly data caps. Avoid additional charges on your wireless bill and use our wireless network to check the news or use mobile apps at home.
  • Customer Support: Our teams are here to assist you and can answer calls, log tickets and troubleshoot remotely. You can reach us at 844.YOUR.CCI or access your account online 24 hours a day, 7 days a week.

We are also keenly focused on the safety and wellness of our employees, customers and partners and are following the updated guidelines of public health agencies while ensuring services and support are not interrupted.

  • On-Site Support: We are providing on-site support to our customers, unless circumstances or events prohibit us from doing so, and are calling ahead of on-site scheduled service appointments to verify the location is safe to enter. We are adhering to all customer restrictions, limitations or policies and, if necessary, our employees may postpone or reschedule an appointment should there be a safety concern.

    Field employees, and those in close contact with customers and partners, are trained and taking additional precautions, including practicing social distancing, wearing safety glasses, using gloves when handling customer equipment and using company-provided soap and water for any necessary remote hand washing.

We established temporary work from home arrangements and virtual meetings for our employees and are continuously reminding them to follow the personal hygiene recommendations of the CDC to avoid becoming sick, as well as seek medical attention for any signs of illness.

We understand the critical importance of your connectivity and are committed to keeping you connected when it matters most.

If you have any questions regarding our response to COVID-19, please contact us at prepare@consolidated.com. For any other needs, please call (844.YOUR.CCI).