Coronavirus Updates

For New York Customers Only

New York COVID-19 State of Emergency and The Services We Provide

New laws have been established in New York impacting the services we provide to you. This law was enacted in response to the state of emergency declared by Governor Cuomo concerning the COVID-19 pandemic. This law applies to our residential and small business customers. A small business customer is defined as a business with 25 or fewer employees that is not a : A) publicly held company, or a subsidiary thereof; B) seasonal, short-term, or temporary customer; C) high energy customer as defined by the Public Service Commission; or D) customer has the resources to pay the bill.

Below are the provisions of the law:

  1. During the state of emergency, currently scheduled to expire on June 24, 2021 or as extended by the Governor, we will not terminate or disconnect services we provide to you for non-payment of an overdue charge incurred during the State of Emergency.
  2. During a period of 180-days after the end of the state of emergency that expires on June 24, 2021, or as extended by the Governor or December 31, 2021, whichever is earlier, we will not terminate or disconnect services because of non-payment of past due amounts due to a COVID-19 related financial hardship incurred during the state of emergency. Please contact us if you have experienced a change in your financial circumstances due to the COVID-19 pandemic that affects your ability to pay. In such cases, we will offer you the opportunity to pay your past-due bills over time, without requiring a down payment, late fees or penalties.
  3. These protections apply only to disconnection for non-payment resulting from COVID- 19 pandemic. They do not protect customers from disconnection for other causes (such as dangerous conditions, illegal or fraudulent use of the service).
  4. If your residential or small business service has been terminated due to non-payment during the State of Emergency, we will restore the service at your request. You can request reconnection at 1.800.980.8163.

If you are experiencing financial difficulty due to COVID-19, we will ask that you complete either a Residential Attestation Form or a Small Business Attestation Form and either email the completed form to or send the form via U.S. mail to the following address:

ATTN: Collections, Consolidated Communications
2116 South 17th Street, Mattoon, IL 61938

If you have any questions, please call Consolidated Communications at 1.800.980.8163.