We’ve Updated Our Terms of Service for Internet Service

In an effort to make our Internet service terms more streamlined and integrated across markets, we’ve updated our Terms of Service. We believe these updates clarify the terms and conditions applicable to your use of the Service and help us serve our users in a more effective way.

In addition to updating our Terms of Service, we also have updated our Acceptable Use Policy (AUP), Privacy Policy and certain other policies applicable to the Service. All of these policies can be found on this page.

We recommend reviewing the Terms of Service, the AUP, the Privacy Policy and all other policies applicable to the use of the Service in their entirety.

Regulatory Information:


Tariffs, RTCs, Price Lists, Catalogs & Service Agreements

Get access to Consolidated Communications tariffs, price lists, service agreements and more.

Regulatory Documents

Regulatory Information & Customer Specific Agreements

 

Product Terms & Policies:


Wholesale/Carrier Services

Terms, policies and notifications for Wholesale and Carrier services.

Wholesale/Carrier Services

 

Privacy:


Privacy Policy

Consolidated does not sell, rent or other-wise disclose your Personally Identifiable Information to any third party, for any reason that is not directly related providing you with products and services except as outlined in this Privacy Policy document.

Privacy Policy

Website Terms of Use

Terms and conditions of use for Consolidated Communications website.

Website Terms of Use

 

Copyright Policies:


Copyright Infringement Policy

Consolidated is committed to complying with United States copyright law, the Digital Millennium Copyright Act of 1998 (“DMCA”), and related laws, and requires all customers and users of Consolidated’s Internet access services to comply with these laws.

Copyright Infringement Policy

Notice to Copyright Owners

Consolidated Communications respects the owners of copyright materials and their rights under federal law. As a copyright owner, if you believe that a Consolidated Communications subscriber has used material that infringes an exclusive right you have with respect to such material, you or your authorized agent may file a Notice of Claimed Infringement.

Learn More

 

Consumer Handbook & Service Guides (For Select Markets):


Service Guide
(For California Customers)

This guide to CCI services contains information on using your new entertainment services — Advanced Digital TV, High-Speed Internet and Phone for California customers. Although you’ll find answers to many of your most common questions in this guide, our website is the best resource for learning about your new services.

Download Service Guide (PDF)

Customer Handbook
(For Select Kansas/Missouri Customers)

This guide to CCI services contains information on using your new entertainment services — Advanced Digital TV, High-Speed Internet and Phone for select Kansas and Missouri customers. Although you’ll find answers to many of your most common questions in this guide, our website is the best resource for learning about your new services.

Download Customer Handbook (PDF)