Internet Terms & Policies

Internet Terms & Conditions

TERMS OF SERVICE FOR INTERNET SERVICE

THESE TERMS OF SERVICE CONTAIN IMPORTANT INFORMATION REGARDING YOUR USE OF INTERNET SERVICE PROVIDED BY CONSOLIDATED COMMUNICATIONS, INC. AND ITS OPERATING AFFILIATES (“WE”, “US” OR “CONSOLIDATED”). THIS DOCUMENT IS A LEGALLY BINDING AGREEMENT THAT DESCRIBES THE TERMS AND CONDITIONS PURSUANT TO WHICH CONSOLIDATED WILL PROVIDE ITS CUSTOMERS (“YOU” OR “CUSTOMER”) WITH THE SERVICE AND ANY RELATED SOFTWARE AND EQUIPMENT.

PLEASE READ THEM CAREFULLY

These Terms of Service include the Service plan applicable to the Service, as well as Consolidated’s Acceptable Use Policy (“AUP”) and Privacy Policy, all of which may be updated from time-to-time by Consolidated (collectively, “Agreement”). This Agreement is entered into between you and Consolidated and applies to all Internet services and related data transport services provided to you directly by Consolidated or indirectly through resale or agent arrangements that Consolidated has made with third parties. The “Service” is defined collectively hereunder to include, but is not limited to, dialup, broadband DSL, high-speed Internet, data services that are provided over a wireless data network and other products and services provided to you under the Service plan applicable to your Service. The Service also includes (i) any software provided to you for use in connection with the Service which is owned by Consolidated or its third party licensors, providers and suppliers (“Software”); (ii) any equipment provided to you by Consolidated or its third party providers or suppliers, including without limitation modems, gateways, routers and other equipment (“Equipment”); (iii) any content provided by Consolidated or its third party licensors or suppliers that is accessible on the Service, including without limitation images, photographs, animations, video, audio, music, and text in any format (“Content”); and (iv) any subscription services, technical support services, email, domain name server (DNS) and other ancillary services provided to you by Consolidated or its providers or suppliers including, without limitation, the ancillary services set forth on Attachment A hereto. The Service does not include voice telephony or video services.

These Terms of Service, Consolidated’s AUP and Privacy Policy, and other policies applicable to the Service are posted online at www.Consolidated.com (“Website”). Your acceptance of the Service indicates your agreement to comply with these Terms of Service, the specific terms of your Service plan (including the plan’s duration and any applicable early termination fees), the AUP and Privacy Policy, and all other policies that relate to your use of the Service. You agree with and are deemed to have accepted this Agreement upon the earlier of: (a) submission of your order; (b) your accepting the Terms of Service electronically; (c) your use of the Service; or (d) retention of any Equipment Consolidated provides beyond thirty (30) days following delivery.

1. TERM OF AGREEMENT.

The term of this Agreement will either be month-to-month or for a specified yearly term (depending on the Service plan you select) (the “Term”). If no Term is selected, then the Term shall be one year. The Term begins when you accept this Agreement and ends when either you or Consolidated terminates this Agreement as permitted herein. If you change Service plans, your Term and monthly rate may change (depending on the plan you select), but all other provisions of this Agreement will remain in effect unless otherwise noted.

2. MODIFICATIONS TO THIS AGREEMENT.

From time to time Consolidated will make modifications to this Agreement and the policies relating to the Service. You will be provided notice of such modifications by: a) posting modifications to the Website; and/or b) sending an email to your primary email address on file. By entering into this Agreement, you agree to visit Consolidated’s website periodically to review any such modifications. Increases to the monthly price of the Service (excluding other charges as detailed in Section 7.1) shall be effective thirty (30) days after notice is provided. Modifications to any other terms and conditions of Service shall be effective on the date noted in the posting and/or email. By continuing to use the Service after modifications are effective, you accept and agree to abide by all modifications that have been made.

3. AUTHORIZED USER, ACCOUNT USE, AND RESPONSIBILITIES.

3.1 Acknowledgement of Authority. You acknowledge that you are eighteen (18) years of age or older and that you have the legal authority to enter into this Agreement. You agree promptly to notify Consolidated whenever your personal or billing information changes.

3.2 Responsibility for Use. You are responsible for all use of your Service and account, whether by you or someone using your account with or without your permission, including all secondary or sub-accounts associated with your primary account, and to pay for all activity associated with your account. You agree to comply with all applicable laws, regulations and rules regarding your use of the Service and to only use the Service within the United States (unless otherwise permitted by this Agreement).

3.3 Restrictions on Use. The Service is a consumer grade service and is not designed for or intended to be used for any commercial purpose. You may not resell the Service, use it for high volume purposes, or engage in similar activities that constitute such use (commercial or non-commercial). You also may not exceed the bandwidth usage limitations that we may establish from time to time for the Service. Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service.

3.4 Dial-Up Accounts. If you subscribe to Dial-up Service, your Service may be subject to log-off automatically and without notice if your account is idle for fifteen minutes. An account session may be deemed to be idle if there appears to be no interactive, human generated data received from your computer system within a prescribed amount of time. You may only use your account for one log-on session per connection type at a time and you may not use more than one IP address for each log-on session.

4. PRIVACY POLICY.

Personal information you provide to Consolidated is governed by Consolidated’s Privacy Policy, which is posted on the Website and is subject to change from time to time.

5. AVAILABILITY OF AND CHANGES TO SERVICE.

5.1 Service and Bandwidth Availability and Speed. The Service you select may not be available in all areas or at the rates, speeds, or bandwidth generally marketed, and some locations may not qualify for the Service even if initial testing showed that your line was qualified. We will provision Service using the maximum bandwidth rate available to your location based on our standard qualification procedures, unless you have selected a level of service with a lower maximum rate. Bandwidth is provided on a per-line (not a per-device) basis. The bandwidth available to each device connected to the network will vary depending upon the number, type and configuration of devices using the Service and the type of use (e.g., streaming media), among other factors. The speed of the Service will vary and the actual data transfer or “throughput” may be lower than your modem sync-rate based on many factors including, but not limited to, network or Internet congestion, the distance and quality of the inside wire used to extend from the network internet device (NID) to the jack location where your modem is based, the quality and distance of the Local Area Network (LAN) wired connection from the modem to your device, your device’s processing power or other limitations or configurations, the number of devices or data streams simultaneously using the connection, and spectral interference, if you are connecting to a modem using a wireless network. Consolidated and Consolidated’s suppliers reserve the right, at any time, with or without prior notice to you, to restrict or suspend the Service to perform maintenance activities and to maintain session control. For Customers that subscribe to the lease modem or gateway program, troubleshooting and related support is limited to diagnosing the cause or suspected cause of any modem or gateway performance issues and excludes any troubleshooting and support of your computer or other device and any wiring (whether or not directly or indirectly related to the modem or gateway). Any available technical support beyond diagnosing the cause or suspected cause is a chargeable service. In order to properly troubleshoot a modem or gateway performance issue, Consolidated may require that you replace the current wiring to ensure proper compliance with the modem or gateway specifications or industry standard guidelines for optimum performance as part of the troubleshooting process and prior to any repair or replacement of a modem or wireless gateway.

5.2 Changes to Service or Features. We reserve the right to change any of the features, Content or applications of the Service at any time with or without notice to you. This includes the portal services we may make available as part of the Service or for an additional charge.

5.3 Force Majeure. If the performance of any obligation of Consolidated or its suppliers or providers hereunder is interfered with by reason of any circumstance beyond our reasonable control, including but not limited to acts of God, labor strikes and other labor disturbances, cable cuts, power surges or interruptions or failures of electrical service, changes in laws or regulations or other actions of governmental authorities, or the act or omission of any third party, we shall be excused from such performance to the extent of such interference, provided that Consolidated shall use reasonable commercial efforts under the circumstances to avoid or remove such causes of nonperformance.

6. SOFTWARE LICENSES AND THIRD PARTY SERVICES.

6.1 We may provide you, for a fee or at no charge, Software for use in connection with the Service. We reserve the right periodically to update, upgrade or modify the Software remotely or otherwise and to make related changes to the settings and software on your computer, tablet or other device or your Equipment, and you agree to permit such changes and access to your device and Equipment. You may use the Software only in connection with the Service and for no other purpose.

6.2 Certain Software may be accompanied by an end user license agreement (“EULA”) from Consolidated or a third party. Your use of the Software is governed by the terms of that EULA and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms of the EULA. Violation of the terms or conditions of the EULA may, in our discretion, result in the termination of your Service.

6.3 For Software not accompanied by a EULA, you are hereby granted a revocable, non-exclusive, non-transferable license by Consolidated or its applicable third party licensor(s) to use the Software (and any modifications, updates and upgrades thereto). You may not make any copies of the Software. You agree that the Software is confidential information of Consolidated or its third party licensors and that you will not disclose or use the Software except as expressly permitted herein. The Software contains copyrighted material, trade secrets, patents, and proprietary information owned by Consolidated or its third party licensors. You may not de-compile, reverse engineer, disassemble, attempt to discover any source code or underlying ideas or algorithms of the Software, otherwise reduce the Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the Software. You acknowledge that this license is not a sale of intellectual property and that Consolidated or its third party licensors continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the Software and related documentation, as well as any modifications, updates and upgrades to it. The Software may be used in the United States only, and any export of the Software is strictly prohibited.

6.4. Your license to use the Software or any ancillary subscription services will remain in effect until terminated by Consolidated or its third party licensors, or until your Service is terminated. Upon termination of your Service, you must cease all use of and immediately delete the Software from your computer or other device.

7. PRICING, CHANGES TO SERVICE PLANS AND PAYMENT.

7.1   Prices and Fees; Billing. You agree to pay the monthly fees applicable to your Service, and to pay: (a) applicable taxes, (b) surcharges, (c) recovery fees, (d) telephone charges, (e) activation fees, (f) installation fees, (g) set-up fees, (h) Equipment charges, (i) lease charges, (j) ETFs, and (k) other recurring and nonrecurring charges. The taxes, fees and other charges detailed in (a)–(d) above may vary on a monthly basis. Surcharges and recovery fees are not taxes and are not required by law, but are set by us and may change. You also agree to pay any additional charges or fees applied to your account, including interest and charges due to insufficient credit or insufficient funds. Non-recurring charges such as set up, activation and installation fees and Equipment charges will be included in your first bill. Monthly Service recurring charges will be billed one month in advance and any usage charges will be billed in arrears. Promotional rates may reflect a fixed discount on the monthly base rate for the service and base rates may be subject to change during the Term. Customer shall be liable for the undepreciated list price for any unreturned Equipment. For Customers participating in a lease program, Consolidated will repair or replace any damaged leased Equipment (e.g., Internet modem or wireless gateway) at no cost to you; however, Consolidated does reserve the right to charge you for the undepreciated list price of the Equipment, not repair the Equipment, or terminate the Service for damaged Equipment that is caused, in Consolidated’s sole discretion, by the intentional or repeated careless or negligent acts or omissions of you or a third party. All lease charges for any Equipment are per month, per device. Any Equipment received may be new, repaired, or refurbished. You must subscribe to the Service to participate in the lease modem program. Shipping charges will be incurred by you for the mailing of damaged Equipment, Equipment needing repair, or when returning Equipment, unless Consolidated provides you with a pre-paid shipping label. If installation of Equipment is completed by Consolidated, an installation charge will also apply to you, unless otherwise agreed to by Consolidated or waived as part of a promotion or plan. Based on your election and subject to our approval, Consolidated or its agent will bill you directly, or bill your charge card or local Consolidated telephone bill (where available). IF YOU ELECT TO BE BILLED ON YOUR CONSOLIDATED PHONE BILL, BY USING THE SERVICES YOU AGREE TO HAVE ALL SERVICE CHARGES INCLUDED ON YOUR PHONE BILL. Billing for Service will automatically begin on the date provisioning of your Service is complete (“Service Ready Date”). We may, at our election, waive any fees or charges. If you wish to cancel your Service, you may do so by calling Consolidated at 1-877-968-7224. Customers have the option to either purchase the Consolidated modem or wireless gateway for a one-time non-recurring charge (NRC) or lease this Equipment for a monthly recurring charge (MRC). Standard pricing will be applicable at time of placing the Service order. The leased equipment is the property of Consolidated. Upon cancellation of Service and unless your Service plan provides for a different period of return, the customer must return the leased Consolidated modem or wireless gateway within 10 business days to avoid additional charges for the Equipment, by using the return label included with the Equipment or the return label supplied with the lease Equipment letter.

7.2   Pricing Plans with Minimum Terms. You agree to maintain your Service for the Term that applies to the plan you have selected (a “Term Plan”). Your Term Plan begins on the later of: (a) the date you change your existing Service plan to a Term Plan; or (b) your Service Ready Date. At the end of any Term Plan, you may be given the option to select a new Term Plan. If you do not select a new Term Plan, your Service will automatically convert to a month-to-month Service plan at a monthly fee that may be higher than your current rate. If you select a new Term Plan, the terms of that plan will apply.

7.3   Money Back Guarantee. If we provide a money back guarantee (“MBG”) for your Service, it will begin on your Service Ready Date. During this MBG period you may cancel your Service and receive a full refund of all monthly, one-time and Equipment charges paid to us (provided you return all Equipment as required in good working condition and without damage). If you fail to return the Equipment as required or if it is damaged, an Equipment fee will apply. Except for any unreturned or damaged Equipment, ETFs will not apply to Service terminated within the MBG period. The MBG does not apply to existing customers who change or renew their existing Service. The MBG is limited to one per Customer per Service type per Service address.

7.4   Discontinuation of Service for Nonpayment. We may discontinue Service without notice if you fail to make payment when due for either telephone or Internet Service charges, or if your payment method (i.e., personal check, credit or debit card) is refused for any reason.

7.5   Late Fees. If any portion of your bill is not paid by the due date, we may charge you a late fee on unpaid balances and may also terminate or suspend your Service without notice. If your charges are billed by your Consolidated local carrier, the late fee will be equal to the late payment charge that the local exchange carrier applies. Otherwise, the late fee will be the lesser of 1.5 % per month, or the highest rate permitted by law. If we use a collection agency or legal action to recover monies due, you agree to reimburse us for all expenses we incur to recover such monies, including attorneys’ fees.

7.6   Deposits. We may require that you provide us with a refundable deposit (“Customer Deposit”) prior to the provision of Service(s). We may also require an additional deposit after activation of the Service if you fail to pay any amounts when due. Within ninety (90) days of termination of service, we shall return a sum equal to the Customer Deposit, without interest unless otherwise required by law, minus any amounts due on your account including, without limitation, any amounts owed to us for unreturned or damaged Equipment, if applicable. If you fail to pay for the Service when due, we may use the deposit to satisfy amounts due without giving you notice.

7.7   Local Telephone, Toll and Long Distance Charges. CONSOLIDATED IS NOT RESPONSIBLE FOR ANY CHARGES, INCLUDING BUT NOT LIMITED TO, LONG DISTANCE AND METERED LOCAL TELEPHONE, TOLL OR LONG DISTANCE CHARGES INCURRED WHEN YOU ACCESS THE SERVICE. YOU SHOULD CHECK WITH THE LOCAL PHONE COMPANY TO DETERMINE WHETHER A DIAL-UP NUMBER YOU HAVE SELECTED IS A LOCAL CALL FROM YOUR LOCATION AND WHETHER ANY CHARGES APPLY. WE DO NOT GUARANTEE THAT ANY DIAL-UP ACCESS NUMBERS WE PROVIDE WILL BE A LOCAL CALL FROM YOUR LOCATION. ADDITIONAL CHARGES, WHICH MAY BE SUBSTANTIAL, APPLY TO REMOTE DIAL UP ACCESS, WHICH IS AVAILABLE FROM CERTAIN LOCATIONS ONLY.

8. TERMINATION OR SUSPENSION OF SERVICE.

8.1 Termination of Service.

8.1.1 Month-to-Month Accounts. If you are on a month-to-month Term Plan, either you or Consolidated may terminate this Agreement at any time by giving notice to the other as set forth in this Agreement. Termination will be effective upon your notice to Consolidated. Activation or set-up fees paid at the initiation of your Service, if any, are not refundable, except during the 30-day MBG period.

8.1.2 Term Plans; Early Termination Fee. EXCEPT AS OTHERWISE SET FORTH IN THIS AGREEMENT, IF YOUR SERVICE IS TERMINATED BY YOU OR BY CONSOLIDATED BEFORE COMPLETING YOUR TERM PLAN, THEN YOU AGREE TO PAY US THE EARLY TERMINATION FEE AS SET FORTH IN THE PRICING PLAN YOU HAVE CHOSEN. If you terminate Service at your location, your existing Term Plan cannot be carried over to a new Service location.

8.1.3 Termination and/or Suspension by Consolidated. Consolidated reserves the right to change, limit, terminate, modify or temporarily or permanently cease providing the Service or any part of it with or without prior notice in accordance with this Agreement or if you violate any terms of this Agreement. If Consolidated terminates your Service under this Paragraph 8.1.3, you must immediately stop using the Service and you will be responsible for the applicable fees and/or Equipment charges set forth in Paragraphs 7.5, 8.1.1, or 8.1.2. If your Service is reconnected, a reconnection fee may apply.

8.2   Deletion of Data upon Termination. YOU AGREE THAT IF YOUR SERVICE IS TERMINATED FOR ANY REASON, WE HAVE THE RIGHT TO IMMEDIATELY DELETE ALL DATA, FILES AND OTHER INFORMATION (INCLUDING EMAILS, ADDRESS BOOK AND WEB STORAGE CONTENT) STORED IN OR FOR YOUR ACCOUNT WITHOUT FURTHER NOTICE TO YOU.

8.3   Return of Equipment upon Termination. If your Service is terminated for any reason and you received Equipment at no charge from Consolidated or it is leased, you must return the Equipment to Consolidated or you will be charged for the Equipment within 10 business days following termination, unless your Service plan provides for a different period of return.

9. MANAGEMENT OF YOUR DATA AND COMPUTER.

9.1   Your Responsibilities Regarding Management of Your Computer and Data. You acknowledge that the installation, inspection, maintenance, repair, and/or removal of Equipment and Software could result in service outages or potential damage to your device, computer network and/or the contents thereof.  ACCORDINGLY, you agree that you are solely responsible for obtaining, maintaining and updating all Equipment and Software necessary to use the Service, and for management of your information, including but not limited to back-up and restoration of your data. YOU AGREE THAT CONSOLIDATED IS NOT RESPONSIBLE FOR THE LOSS OF YOUR DATA OR FOR THE BACK-UP OR RESTORATION OF YOUR DATA REGARDLESS OF WHETHER THIS DATA IS HOSTED OR MAINTAINED ON OUR SERVERS, A THIRD-PARTY’S SERVERS OR YOUR DEVICE(S). YOU SHOULD ALWAYS BACK-UP ANY IMPORTANT INFORMATION SEPARATELY FROM DATA STORED ON CONSOLIDATED’S OR ANY THIRD PARTY’S SERVERS.

9.2   Content and Data Management by Consolidated: We reserve the right to: (a) use, copy, display, store, transmit and reformat data transmitted over our network and to distribute such content to multiple Consolidated servers for back-up and maintenance purposes; and (b) block or remove any unlawful content you store on or transmit to or from any Consolidated server. We do not guarantee the protection of your content or data located on our servers or transmitted across our network (or other networks) against loss, alteration or improper access.

9.3   Your Responsibilities Regarding Security. Unless otherwise prohibited by law, you agree that you are solely responsible for maintaining the security of your computer or other device and the security of your data, including without limitation, encryption of data and protection of your User ID, password and personal and other data. WE STRONGLY RECOMMEND THE USE (AND APPROPRIATE UPDATING) OF COMMERCIAL ANTI-VIRUS, ANTI-SPYWARE AND FIREWALL SOFTWARE. IT IS ALSO YOUR RESPONSIBILITY TO SECURE YOUR NETWORK. INSTRUCTIONS FOR CERTAIN SECURITY SETTINGS RELATED TO THE MODEM OR GATEWAY ARE IN THE USER GUIDE AND WE STRONGLY RECOMMEND YOU TO IMPLEMENT THESE SECURITY SETTINGS AT A MINIMUM BEFORE USE OF THE SERVICE.

9.4   Monitoring of Network Performance by Consolidated. We automatically measure and monitor network performance and the performance of your Internet connection and our network. We also will access and record information about your computer or other device and your Equipment’s profile and settings and the installation of Software we provide. You agree to permit us to access your computer or other device and your Equipment and to monitor, adjust and record such data, profiles and settings for the purpose of providing the Service. You also consent to our monitoring of your Internet connection and network performance, and to our accessing and adjusting your device’s settings, as they relate to the Service, Equipment, Software, or other services, which we may offer from time to time. We do not share information collected for the purpose of network performance monitoring or for providing customized technical support outside of Consolidated or its authorized vendors, contractors and agents.

10. LIMITATIONS ON USE OF THE SERVICE.

10.1 You acknowledge and agree that Consolidated (a) is not responsible for invalid destinations, transmission errors, or the corruption of your data; and (b) does not guarantee your ability to access all websites, servers or other facilities or that the Service is secure or will meet your needs.

10.2 You acknowledge that the Service will allow access to information which may be sexually explicit, obscene or offensive, or otherwise unsuitable for children. You agree that the supervision of use of the Service by children is your responsibility and that we are not responsible for access by you or any other users to objectionable or offensive content. WE STRONGLY RECOMMEND THE USE OF COMMERCIALLY AVAILABLE CONTENT FILTERING SOFTWARE.

10.3 You understand and agree that if you type a nonexistent or unavailable Uniform Resource Locator (URL), or enter a search term into your browser address bar, Consolidated may present you with an advanced web search page (“AWS Page”) containing suggested links based upon the query you entered in lieu of your receiving an NXDOMAIN or similar error message. Consolidated’s provision of the AWS Page may impact applications that rely on an NXDOMAIN or similar error message and may override similar browser-based search results pages. If you would prefer not to receive AWS Pages from Consolidated, you should follow the opt-out instructions that are available by clicking on the “About the Search Results Page” link on our AWS Page.

10.4 You are not authorized to use any Consolidated name or mark as a hypertext link to any Consolidated web site or in any advertising, publicity or in any other commercial manner without the prior written consent of Consolidated. 

10.5 You agree that Consolidated assumes no responsibility for the accuracy, integrity, quality completeness, usefulness or value of any Content, advice or opinions contained in any emails, message boards, chat rooms or community services, or in any other public services or social networks, and that Consolidated does not endorse any advice or opinion contained therein, whether or not Consolidated provides such service(s). Consolidated does not monitor or control such services, although we reserve the right to do so.

10.6 You represent that when you transmit, upload, post or submit any Content, images or data using the Service you have the legal right to do so and that your use of such data or content does not violate the copyright or trademark laws or any other third party rights. In accordance with the Digital Millennium Copyright Act of 1998 (DMCA) and other applicable law, it is the policy of Consolidated, in appropriate circumstances and in our sole judgment, to terminate Service provided to any Customer who infringes third party intellectual property rights, including repeat infringers. Our DMCA policy is posted on the Website.

10.7 Websites linked to or from the Service are not reviewed, controlled, or examined by Consolidated and you acknowledge and agree that we are not responsible for any losses you incur or claims you may have against the owner of third party websites. The inclusion of any linked websites or content from the Service, including websites or content advertised on the Service, does not imply endorsement of them by Consolidated.

11. WARRANTIES AND LIMITATION OF LIABILITY.

11.1 YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE SUPPLIED HEREUNDER IS PROVIDED ON AN “AS IS” OR “AS AVAILABLE” BASIS, WITH ALL FAULTS. EXCEPT AS OTHERWISE SPECIFICALLY SET FORTH IN THIS AGREEMENT AND AS OTHERWISE SPECIFICALLY SET FORTH IN ANY MANUFACTURER WARRANTY FOR ANY EQUIPMENT PROVIDED BY CONSOLIDATED (BUT ONLY IF SUCH WARRANTY IS INCLUDED WITH SUCH EQUIPMENT). CONSOLIDATED (AND THEIR OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, AND AFFILIATES) AND THEIR THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS, DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS FOR THE SERVICE, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON­INFRINGEMENT, NON-INTERFERENCE, TITLE, COMPATIBILITY OF COMPUTER SYSTEMS, COMPATIBILITY OF SOFTWARE PROGRAMS, INTEGRATION, AND THOSE ARISING FROM COURSE OF DEALING, COURSE OF TRADE, OR ARISING UNDER STATUTE. ALSO, THERE IS NO WARRANTY OF WORKMANLIKE EFFORT OR LACK OF NEGLIGENCE. NO ADVICE OR INFORMATION GIVEN BY CONSOLIDATED OR THEIR REPRESENTATIVES SHALL CREATE A WARRANTY WITH RESPECT TO ADVICE PROVIDED.

11.2 CONSOLIDATED DOES NOT WARRANT OR GUARANTEE THAT SERVICE CAN BE PROVISIONED TO YOUR LOCATION, OR THAT PROVISIONING WILL OCCUR ACCORDING TO A SPECIFIED SCHEDULE, EVEN IF WE HAVE ACCEPTED YOUR ORDER FOR SERVICE. THE PROVISIONING OF SERVICE IS SUBJECT TO NETWORK AVAILABILITY, CIRCUIT AVAILABILITY, LOOP LENGTH, THE CONDITION OF YOUR TELEPHONE LINE AND WIRING INSIDE YOUR LOCATION, AND YOUR COMPUTER/DEVICE CONFIGURATION AND CAPABILITIES, AMONG OTHER FACTORS. IN THE EVENT YOUR LINE IS NOT PROVISIONED FOR ANY REASON, NEITHER YOU NOR CONSOLIDATED SHALL HAVE ANY DUTIES OR OBLIGATIONS UNDER THIS AGREEMENT (OTHER THAN YOUR OBLIGATION TO RETURN ANY CONSOLIDATED-PROVIDED EQUIPMENT).

11.3 CONSOLIDATED DOES NOT WARRANT THAT THE SERVICE OR EQUIPMENT PROVIDED BY CONSOLIDATED WILL PERFORM AT A PARTICULAR SPEED, BANDWIDTH OR DATA THROUGHPUT RATE, OR WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES, WORMS, DISABLING CODE OR CONDITIONS, OR THE LIKE. CONSOLIDATED SHALL NOT BE LIABLE FOR LOSS OF YOUR DATA, OR IF CHANGES IN OPERATION, PROCEDURES, OR SERVICES REQUIRE MODIFICATION OR ALTERATION OF YOUR EQUIPMENT, RENDER THE SAME OBSOLETE OR OTHERWISE AFFECT ITS PERFORMANCE.

11.4 IN NO EVENT SHALL CONSOLIDATED OR CONSOLIDATED’S THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS BE LIABLE FOR: (A) ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOSS OF REVENUE, LOSS OF PROGRAMS OR INFORMATION OR DAMAGE TO DATA ARISING OUT OF THE USE, PARTIAL USE OR INABILITY TO USE THE SERVICE, OR RELIANCE ON OR PERFORMANCE OF THE SERVICE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, INCLUDING WITHOUT LIMITATION, THOSE ARISING UNDER CONTRACT, TORT, NEGLIGENCE OR STRICT LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES, OR (B) ANY CLAIMS AGAINST YOU BY ANY OTHER PARTY.

11.5 THE LIABILITY OF CONSOLIDATED, OR (SUBJECT TO ANY DIFFERENT LIMITATIONS OF LIABILITY IN THIRD PARTY END USER LICENSE OR OTHER AGREEMENTS) THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS, FOR ALL CATEGORIES OF DAMAGES SHALL NOT EXCEED A PRO RATA CREDIT FOR THE MONTHLY FEES (EXCLUDING ALL NONRECURRING CHARGES, REGULATORY FEES, SURCHARGES, FEES AND TAXES) YOU HAVE PAID TO CONSOLIDATED FOR THE SERVICE DURING THE SIX (6) MONTH PERIOD PRIOR TO WHEN SUCH CLAIM AROSE, WHICH SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY REGARDLESS OF THE TYPE OF CLAIM OR NATURE OF THE CAUSE OF ACTION. THE FOREGOING LIMITATIONS SHALL APPLY TO THE FULL EXTENT PERMITTED BY LAW, AND ARE NOT INTENDED TO ASSERT ANY LIMITATIONS OR DEFENSES WHICH ARE PROHIBITED BY LAW.

11.6 ALL LIMITATIONS AND DISCLAIMERS STATED IN THIS SECTION 11 ALSO APPLY TO CONSOLIDATED’S THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS, AS THIRD PARTY BENEFICIARIES OF THIS AGREEMENT.

11.7 THE REMEDIES EXPRESSLY SET FORTH IN THIS AGREEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. YOU MAY HAVE ADDITIONAL RIGHTS UNDER CERTAIN LAWS (SUCH AS CONSUMER LAWS), WHICH DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, OUR EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.

12. INDEMNIFICATION.

You agree to defend, indemnify and hold harmless Consolidated from and against all liabilities, costs and expenses, including reasonable attorneys’ and experts’ fees, related to or arising from your use of the Service (or the use of your Service by anyone else), (a) in violation of applicable laws, regulations or this Agreement; (b) to access the Internet or to transmit or post any message, information, software, images or other materials via the Internet; (c) in any manner that harms any person or results in the personal injury or death of any person or in damage to or loss of any tangible or intangible (including data) property; or (d) claims for infringement of any intellectual property rights arising from or in connection with use of the Service.

13. NOTICES.

Notices by you to Consolidated required under this Agreement must be provided at the following address and shall be deemed given upon receipt by Consolidated:

Consolidated Communications
Attn: Customer Service
121 S. 17 th Street
Matoon, Illinois 61938

With a copy to:

Consolidated Communications
Attn: Legal Department
350 S. Loop 336 W
Conroe, Texas 77304

If you send us an email, you agree that the User ID and/or alias contained in the email is legally sufficient to verify you as the sender and the authenticity of the communication. Email communications to Consolidated, however, do not constitute “notice” as contemplated by this Section 13.

Notices by Consolidated to you (including notice of modifications to this Agreement under Section 2) shall be deemed given when: (a) transmitted to your primary email address on file; (b) mailed via the US mail, overnight courier or hand-delivered to your address on file; or (c) when posted to the Website. 

14. GENERAL PROVISIONS.

14.1   All obligations of the parties under this Agreement, which, by their nature, would continue beyond the termination of this Agreement, including without limitation, those relating to Limitation of Liability and Indemnification, shall survive such termination.

14.2   Consolidated will not be liable for delays, damages or failures in performance due to causes beyond its reasonable control, including, but not limited to, acts of a governmental body, acts of God, acts of third parties, fires, floods, strikes, work slow-downs or other labor-related activity, or an inability to obtain necessary equipment or services.

14.3   You may not assign or otherwise transfer this Agreement, or your rights or obligations under it, in whole or in part, to any other person. Any attempt to do so shall be void. We may freely assign all or any part of this Agreement with or without notice and you agree to make all subsequent payments as directed.

14.4   This Agreement shall be interpreted, construed and enforced in accordance with the laws of the state of Illinois, without reference to its choice of law rules. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. Each party hereby irrevocably consents to non-exclusive personal jurisdiction and venue in the state and federal courts located in the state in which the Service is provided to you with respect to any claim arising out of or related to this Agreement.

14.5   In any action or proceeding arising in connection with this Agreement, to the fullest extent allowed by law, the parties agree to knowingly, voluntarily, and intentionally waive their right to a jury trial and any right to pursue any claim related to this Agreement on a class or consolidated basis or in a representative capacity, to the extent permitted by law

14.6   Except as otherwise required by law, any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred.

14.7 Use, duplication or disclosure by any Government entity is subject to restrictions set forth, as applicable, in subparagraphs (a) through (d) of the Commercial Computer-Restricted Rights clause at FAR 52.227-19, FAR 12.212, DFARS 227.7202, or in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause of DFARS 252.227-7013, and in similar clauses in the NASA FAR Supplement. Contractor/manufacturer is Consolidated or its licensors and suppliers. The use of Software and documentation is further restricted in accordance with the terms of this Agreement.

14.8 Consolidated’s failure at any time to insist upon strict compliance with any of the provisions of this Agreement shall not be construed to be a waiver of such terms in the future. If any provision of this Agreement is determined to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall remain in full force and effect and the unenforceable portion shall be construed as nearly as possible to reflect the original intentions of the parties.

14.9 This Agreement, including all policies referred to herein and posted on the Website, constitutes the entire agreement between you, Consolidated with respect to the subject matter hereto and supersedes any and all prior or contemporaneous agreements whether written or oral. No changes by you to this Agreement shall be effective unless agreed to in a writing signed by an authorized representative of Consolidated. References to “Consolidated,” “we” and “us” and to “you” and “Customer” include our respective subsidiaries, affiliates, agents, employees, predecessors-in-interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of the Service under this Agreement or prior agreements between us or our predecessors-in-interest.

Attachment A

TERMS OF SERVICE FOR ANCILLARY INTERNET SERVICES

THESE TERMS AND CONDITIONS CONTAIN IMPORTANT INFORMATION REGARDING YOUR USE OF CONSOLIDATED’S ANCILLARY INTERNET SERVICES.

PLEASE READ THEM CAREFULLY

If you subscribe to any of the following services, the terms of service below apply to your use of the service(s) in addition to the terms of the Terms of Service for Internet Service.

1. CONSOLIDATED PREMIUM TECHNICAL SUPPORT SERVICE (“PTS”).

1.1. Description of Service and Scope of Support. PTS addresses issues outside the scope of Consolidated’s standard technical support. PTS will include: (a) configuration troubleshooting; (b) evaluating and attempting to correct software, operating systems and networking issues; (c) virus/spyware support; and (d) software and peripherals support for network, video and sound cards, memory, hard drives, CD/DVD reader/writers, printers, scanners and home networking equipment. All PTS services are offered in English only.

1.2  Limitations of PTS.

1.2.1 PTS will not support all software, hardware or Internet-related products, applications or features and we reserve the right to defer support issues to your equipment or software vendor. PTS does not including training on hardware or software use. 

1.2.2 PTS is not intended to replace the more advanced technical support that may be available from hardware or software manufacturers. 

1.2.3 PTS is for incident-specific troubleshooting and problem resolution, and excludes: i) computer programming; ii) software development; iii) warranty repairs or product replacement; iv) support for Macintosh® and Windows® 95 and earlier versions of Windows; v) problems or issues arising out of any impermissible or unauthorized use or modification of a product or vi) upgrades of firmware, software, operating systems, or applications. Use of PTS does not constitute a license to use the software, applications or equipment being supported, or an upgrade thereto. You are responsible for obtaining any necessary licenses to use your software and applications.

1.2.4 In some cases, we may not be able to diagnose or resolve a problem because of complications with your computer or its configuration. PTS is offered as a “best efforts” service and without warranty except as specifically set forth in the Agreement. We reserve the right to refuse to troubleshoot software not on our list of supported products. 

1.2.5 You understand and agree that technical problems may be the result of software or hardware errors not yet resolved by the product manufacturer, and that we may not have the ability to obtain the information necessary to resolve a specific technical problem.

1.3 Your Responsibilities.

1.3.1 In order for us to deliver PTS, you must first confirm that you have: a) full access (including any required licenses) to the hardware and/or software that is the basis of the problem; and (b) completed a back-up of any data, software, information or other files stored on your computer disks and/or drives that may be impacted. Consolidated is not responsible for the loss, corruption or alteration of data, software or files that may result from performance of PTS by our technicians. You also acknowledge and agree that you are the owner or authorized user of any hardware or software about which you are contacting us. PTS is only available to you and those residing at your location; PTS is not transferable.

1.3.2 You agree to cooperate with and follow instructions provided by Consolidated and acknowledge that such cooperation by you is essential to our delivery of PTS to you.

1.3.3 You hereby grant Consolidated permission to view, access and modify your computer, computer (including registry) settings and any related software or peripheral equipment, including all data, hardware and software components, in order to perform PTS.

1.3.4 You are responsible for any and all restoration and reconstruction of lost or altered files, data, or programs, and for ensuring that any information or data disclosed to Consolidated is not confidential or proprietary to you or any third party. 

1.4 Support Procedures

1.4.1 PTS can be purchased either: (a) for an unlimited number of Incidents for a term beginning on the date you order PTS and continuing for the duration of the plan you selected (“Term Plan”); or (b) on a per-Incident basis (the “Per-Incident Service Plan”). For the Per-Incident Service Plan, Consolidated will address a single Incident (as defined below) which shall include follow-up calls, as reasonable and necessary, regarding the Incident. Once an Incident is resolved in accordance with subsection 1.4.3 below, you may call back and obtain assistance on the same Incident for up to seventy-two (72) hours at no additional charge, after which the Incident will be considered closed. Once an Incident has been closed by Consolidated, any further calls or requests for assistance will be considered a new Incident and additional fees will apply if you subscribe to our Per-Incident Service Plan. IF YOU PURCHASE PTS UNDER A TERM PLAN AND YOUR SERVICE IS TERMINATED BY YOU (OR BY US IF YOU BREACH THIS AGREEMENT) BEFORE COMPLETING YOUR TERM, THEN, UPON TERMINATION OF YOUR SERVICE, YOU AGREE TO PAY CONSOLIDATED AN EARLY TERMINATION FEE IN THE AMOUNT SET FORTH IN THE PLAN YOU HAVE CHOSEN.

1.4.2 “Incident” means a specific, discrete problem for which Consolidated will attempt to isolate its origin to a single cause. Consolidated, in its sole discretion, will determine what constitutes an Incident. 

1.4.3 An Incident will be considered resolved when you receive one of the following: (a) information or advice that resolves the Incident; (b) information on how to obtain a software solution that will resolve the Incident; (c) notice that the Incident is caused by a known, unresolved issue or an incompatibility issue; (d) information that the Incident can be resolved by upgrading to a newer release of a product; (e) notice that the Incident has been identified as a hardware equipment issue; or if (f) you cannot, or elect not to, pursue the course of action we recommend.

1.4.4 Our advice to you may include steps that you will need to take before the Incident can be resolved, such as buying cables or cords, acquiring software, etc. and we will keep your service request open for future reference when you are ready to resume the process.

1.5   Third Party Warranties. Third-party equipment, software and peripheral products are covered by the warranties provided by the original manufacturer or the seller of the product. Third party warranties may vary from product to product. It is your responsibility to consult the applicable product documentation for specific warranty information. In addition, you acknowledge that certain third party equipment or software warranties may limit or void the remedies that they offer if unauthorized persons perform support service on the equipment or software. It is your responsibility to ensure that any impact that Consolidated’s delivery of PTS might have on third party warranties is acceptable to you. 

1.6   Customer Specific Service. PTS is only available to you and to persons you authorize. In either case, the terms of this Agreement will apply to the PTS services we perform.

1.7 LIMITATION OF LIABILITY.  CONSOLIDATED’S TOTAL LIABILITY ARISING OUT OF THE PTS SERVICE, OR FROM CONSOLIDATED’S NEGLIGENCE OR OTHER ACTS OR OMISSIONS, IF ANY, SHALL BE LIMITED, AT CONSOLIDATED’S SOLE DISCRETION AND OPTION, (A) TO REPERFORMING THE PTS SERVICE, OR (B) AS SET FORTH IN SECTION 11 OF THE TERMS OF SERVICE; EXCEPT THAT, IN THE CASE OF PER-INCIDENT SERVICE PLANS, YOUR REMEDIES WILL BE LIMITED TO A REFUND OF THE CHARGES AND FEES PAID FOR THE PTS SERVICE GIVING RISE TO THE CLAIM, IF ANY. THE REMEDIES FOR A FAILURE OR BREACH OF SUCH LIMITED WARRANTY ARE EXCLUSIVE.

2. PERSONAL WEB SPACE (“PWS”) AND CONSOLIDATED BACKUP & STORAGE (“STORAGE SERVICES”).

2.1. If PWS and/or Storage Services are made available as a feature of the Service, you agree that you are solely responsible for all content you store on or retrieve from such services. Additional terms and conditions applicable to Storage Services are posted on the Website and are incorporated herein by reference. You understand that we do not provide telephone technical support for PWS or Storage Services. Storage Services may be accessed from any suitable Internet connection.

2.2. If you breach this Agreement or the Storage Services terms and conditions, we reserve the right immediately to suspend or terminate your Service and/or Storage Services with or without notice. In such case, you agree that we may immediately delete all data, files, and other content stored on your Storage Services, including archived data, without further notice to you. It is your responsibility to remove or copy any content stored on the Storage Services prior to closure of your account; otherwise, it may be lost.

2.3. Consolidated reserves the right to access your PWS or Storage Service account at any time with or without prior notice to you and to disable access to or remove content which in our sole discretion is or reasonably could be deemed unlawful.

2.4  Use Requirements for Free Storage Services Accounts (“Free Account”). If you sign up for a Free Account, you must actively use the Free Account. To “actively use” your account means to upload, download, backup or restore content to your Free Account. In the event you do not use your Free Account for a period of six (6) months or more, then Consolidated reserves the right to cancel your account. We will provide notice of cancellation by email to your primary myConsolidated.net email address. If you use your Free Account within ten (10) calendar days of the date of such cancellation notice, then your account will not be cancelled. It is your responsibility to remove or copy any content in your Free Account prior to cancellation or termination; otherwise, it will be lost. Consolidated will also delete archived data.

2.5  Consolidated Backup & Sharing is provided by DigiData Corporation, which is a third party beneficiary of this Agreement capable of enforcing its terms independently from Consolidated.

3. EMAIL AND EMAIL MESSAGING SERVICE.

3.1   Email Service. Use of Consolidated email service is subject to Consolidated’s email and anti-spam policies, which include important information about limitations on use of the email service such as the storage capacity and deletion of stored messages. More information is available at on the Website and these email policies are incorporated herein by reference.

3.2   Email Security. Consolidated reserves the right in our sole discretion to provide the level of security we deem appropriate to safeguard our network and customers, and other Internet users, against Internet threats or abuses, including viruses, spam and phishing threats. These security measures may include, but are not limited to, the use of firewalls and blocklists to block potentially harmful or abusive emails or attachments, anti-spam filters, anti-virus and anti-spyware software, and blocking selected ports. Such activities may result in the blocking, filtering or non-delivery of legitimate and non-legitimate email sent to or from your email account. Such activities may result in the blocking, filtering or non­-delivery of legitimate and non-legitimate email sent to or from your email account. By using any Consolidated-provided email service, you agree that delivery and receipt of email is not guaranteed and to Consolidated’s use of such Internet and email security measures we in our sole discretion deem appropriate.

3.3   Email Aliases. Consolidated will issue email aliases (alternate email addresses) based upon availability. You will surrender your alias by changing it or if your account is terminated for any reason and we will not forward emails addressed to that alias. If your Service is reinstated we cannot guarantee your alias will still be available to you.

4. CONSOLIDATED SECURITY SUITE (“FSS”).

4.1   FSS is manufactured by Radialpoint Inc. located at 2050 Rue de Bleury, Suite 300 Montreal, Quebec, H3A 2J5. Radialpoint™ is a trademark of Radialpoint Inc. The personal jurisdiction and venue provisions in Section 14.4 of the Terms of Service shall not apply to any causes of action by or against Radialpoint Inc. under or in relation to this Agreement. Radialpoint Inc. is a third party beneficiary of this Agreement capable of enforcing its terms independently from Consolidated.

4.2  You acknowledge and consent that Radialpoint Inc.: (i) may provide non-personally identifiable usage data collected in anonymous and aggregate form (“FSS Data”) to its subcontractors in North America, for analysis of the performance of FSS, including the redundancy, reliability, and disaster recovery components of the services; and (ii) may use such FSS Data (1) to improve activation flow; and/or (2) as part of trends or reports published by Radialpoint Inc.

RESTRICTIONS ON USE AND END USER LICENSE AGREEMENT APPLICABLE TO CONSOLIDATED SECURITY SUITE (“FSS”) SERVICES PROVIDED BY RADIALPOINT

Restrictions on use. You may not, directly or indirectly, except as otherwise expressly provided herein:

a. Rent, lease, resale, lend, share, operate on a time share or service bureau basis, distribute as part of an ASP, VAR, OEM or other arrangement, or otherwise use RADIALPOINT’s or its Licensors’ system, the Radialpoint Value Added Services or the Radialpoint Software;

b. Reverse engineer, de compile, disassemble, transform, modify, translate or otherwise attempt to decrypt or derive the source code, any trade secrets, or any sensitive or proprietary information in or in respect of RADIALPOINT’s or its Licensors’ system, or of the Radialpoint Value Added Services or the Radialpoint Software, except to the extent expressly permitted by applicable law despite this limitation;

c. Misappropriate, hack into or misuse RADIALPOINT’s or its Licensors’ systems, or the Radialpoint Value Added Services or the Radialpoint Software;

d. Use RADIALPOINT’s or its Licensors’ systems, or the Radialpoint Value Added Services or the Radialpoint Software, to publish, transfer, display, store, distribute or disseminate or otherwise transmit, load upon or make available (i) anything (including any information, files, software, photographs, images, data or other content) that is inappropriate, inaccurate, illegal, unlawful, profane, defamatory, obscene, or indecent, or that is protected by or contravenes or violates any laws, or (ii) any viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software, program or device that may be damaging;

e. Do any act that compromises the security or integrity of RADIALPOINT’s systems, or of the Radialpoint Value Added Services or of the Radialpoint Software;

f. Alter, destroy or remove any copyright, trade secret, patent, trademark or other proprietary or legal markings or notices placed upon or contained within any Radialpoint Value Added Services or Radialpoint Software, or any supporting media; or

g. Transfer any rights or obligations hereunder, in whole or in part.

 END USER LICENSE AGREEMENT

APPLICABLE TO VALUE ADDED SERVICES PROVIDED BY RADIALPOINT

THIS END USER LICENSE AGREEMENT, dated as of the date when you download or install any Software (as defined below) on your workstation, personal computer or other similar device (“CPU”) or use any End User Services (as defined below) (the “Effective Date”) is a binding agreement between RADIALPOINT SAFECARE GENERAL PARTNERSHIP, with a registered address at 2050 Rue de Bleury, Suite 300 Montreal, Quebec, H3A 2J5 (“RADIALPOINT”), and You as owner and/or lawful operator of the CPU and/or authorized user of End User Services enabled by the Software (“Licensee” or “You”) (collectively the “Parties” and each a “Party”) governing such download, installation and use.

BY CLICKING AN “ENTER”, “I AGREE” OR “I ACCEPT” OR ANY OTHER SIMILAR ICON OR BUTTON WHEN PROMPTED TO DO SO AT THE TIME OF USING, ACCESSING, INSTALLING, DOWNLOADING OR COPYING THE SOFTWARE AND/OR ANY END USER SERVICES, OR BY ACTUALLY SIMPLY USING, ACCESSING, INSTALLING, DOWNLOADING, COPYING OR OTHERWISE USING THE SOFTWARE OR ANY END USER SERVICES, LICENSEE SHALL BE DEEMED TO HAVE IRREVOCABLY AGREED TO BE BOUND BY ALL TERMS AND CONDITIONS OF THIS AGREEMENT. YOU AGREE THAT YOUR USE OF THE SOFTWARE AND/OR END USER SERVICES IS FURTHER LIMITED BY THE TERMS AND CONDITIONS OF ANY AGREEMENT WITH THE ISP (THE “ISP AGREEMENT”).

1. SOFTWARE LICENSE AND GOVERNING TERMS. Subject to the terms and conditions of this Agreement, RADIALPOINT hereby grants you, during the Term, a personal, non-assignable, non-sub-licensable, non-exclusive, revocable, limited license to download, install and execute one copy of the applicable Software, in object code, on the CPU, solely for your personal use and strictly in relation to and for your use of End User Services. In addition to the terms and conditions of this Agreement, your access, use, download and installation of the Software and/or the End User Services will also be governed by any additional use terms that we may provide to you either with the relevant product or service or by publication on the World Wide Web at a site we identify to You or by some other reasonable means. It is your responsibility to make the CPU on which the Software is installed secure, and You may only provide access to the Software and any End User Services to yourself. You are responsible for all activity made by anyone who uses your CPU, your copy of the Software, the End User Services, including all legal liability incurred from such use. You may use the Software and the End User Services for lawful purposes only.

2. CONSENT TO DATA AND INFORMATION GATHERING/USE. You acknowledge, agree and consent to the following: RADIALPOINT has the right and does access the Software and/or your CPU and/or software thereon (including registry settings on your CPU) for various purposes in connection with the End User Services (e.g. including for the implementation of Updates) as well as to download, install and/or gather, obtain, collect and then use, in relation to the delivery and operation of End User Services, various information and data (which information and data may also be provided to RADIALPOINT by the ISP), which may include information such as: the identity of a user’s CPU, a user’s email address, subscription, activation and cancellation dates (and times to), list of subscribed End User Services, account activity, the identity of the operating system, the versions of various Software downloaded and/or installed, other RADIALPOINT or ISP unique identifiers (including for the purpose of allowing targeted notifications), the status as to whether a user checked or unchecked the “Show alerts” and other options, usage information in relation to the Software and End User Services, information as to which notifications have been viewed and when and which links a user clicked on as a result of a notification, and information as to when a user asked Software to download and/or install Software. You also acknowledge, agree and consent to RADIALPOINT (i) providing the above information and data to its subcontractors in North America (for redundancy, reliability, disaster recovery and other similar purposes), and its authorized distributor, Consolidated Communications, Inc. (“Consolidated”) and Consolidated’s affiliates and (ii) using relevant usage, performance or technical portions of such information and data on an anonymous basis (1) to improve activation flow, (2) as part of trends or reports published by RADIALPOINT, and/or (3) for marketing and sales purposes.

3. NO SERVICES/SOFTWARE INCLUDED, EXCEPT AS NOTED. Except as otherwise expressly set forth in an email or notification accompanying this Agreement, no End User Services or Software, and no maintenance, technical support or other services are provided to You under this Agreement. Any such services or products are subject to the execution of a separate written agreement on commercial terms (including an ISP Agreement) and may be subject to a fee as determined by RADIALPOINT from time to time in its discretion. We have no obligation to provide any Updates to You. Any Updates so provided to you under this Agreement in RADIALPOINT’s discretion will thereafter be part of the Software and governed by this Agreement. You must provide at your own expense the equipment and Internet connections that you will need to use the Software or any End User Services. You are solely responsible for any costs you incur to access the Internet through any wireless or other communication service.

4. OWNERSHIP. As between the Parties, RADIALPOINT is, and shall remain, the sole and exclusive owner of all right, title and interest in and to the Software, the End User Services, all its systems, any and all RADIALPOINT trademarks and proprietary markings in or on the Software, the End User Services, its systems or its property, and in each case all related intellectual property and intellectual property rights (collectively,

the “RADIALPOINT Property”). This is a license. It is not a sale or a lease. No property, ownership or real right or interest in the RADIALPOINT Property, or any component thereof, is granted, assigned, conveyed, transferred or sold to Licensee by virtue of this Agreement or otherwise. RADIALPOINT™ is a trademark of Radialpoint SafeCare Inc. This trademark may be registered in certain jurisdictions.

5. PROHIBITED USES. Save and except as expressly allowed in this Agreement or the ISP Agreement, Licensee has no rights with respect to the RADIALPOINT Property or any component thereof. Without limiting the generality of the foregoing, Licensee shall not, directly or indirectly:

(i) decompile, transform, modify, translate, disassemble, reverse engineer or otherwise attempt to decrypt or derive the source code, any trade secrets, or any sensitive or proprietary information of, or included in or related to the RADIALPOINT Property, (ii) modify, merge, alter, copy, distribute or otherwise reproduce or tamper with the RADIALPOINT Property or produce or create any other applications whatsoever or any derivative works thereof (except to the extent expressly permitted by applicable law despite this limitation), (iii) destroy or remove any copyright, trade secret, patent, trademark or other proprietary or legal markings or notices placed upon or contained within the RADIALPOINT Property or any supporting media, (iv) copy, rent, resale, lease, access, share, operate on a time share or service bureau basis, distribute as part of an ASP, VAR, OEM or other arrangement, the RADIALPOINT Property, (v) use or access the RADIALPOINT Property to publish, transfer, display, store, distribute or disseminate or otherwise transmit, load upon or make available anything (including any information, files, software, photographs, images, data or other content) that is inappropriate, inaccurate, illegal, unlawful, profane, defamatory, obscene, or indecent, or that is protected by or contravenes or violates any applicable laws or regulations, or any viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software, program or device that may be damaging; or to damage, misappropriate, hack into or misuse the property of any Person, including the RADIALPOINT, or (vi) otherwise use the RADIALPOINT Property for unlawful, prohibited, illegal, inappropriate, offensive, damaging or otherwise unsuitable purposes, including in connection with activities involving pyramid schemes, chain letters, junk email, spamming, hacking, defamation, abuse, harassment, stalking, threatening or otherwise violating the rights of any Person.

6. TERM AND TERMINATION. This Agreement shall become effective upon the Effective Date and shall continue in effect until the earlier of when: (i) it is terminated by RADIALPOINT in its discretion, (ii) you stop using the Software in relation to End User Services or End User Services are terminated, or (iii) the ISP Agreement terminates (“Term”). Upon any termination: (a) all licenses hereunder shall terminate and Licensee shall immediately cease using the RADIALPOINT Property, and (b) all copies of the Software, any supporting materials, on whatever media, shall forthwith be destroyed by Licensee.

7. NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY RADIALPOINT PROPERTY MADE AVAILABLE TO LICENSEE IS FURNISHED “AS IS”, AT LICENSEE’S RISKS AND PERILS, WITH ALL FAULTS AND WITHOUT REPRESENTATIONS, WARRANTIES, RIGHTS, OBLIGATION OR CONDITION OF ANY KIND, WHETHER WRITTEN, ORAL, EXPRESS, IMPLIED, LEGAL, STATUTORY, CONTRACTUAL, EXTRA-CONTRACTUAL, DELICTUAL, OR IN TORT, WHETHER ARISING BY LAW, STATUTE, USAGE OF TRADE, CUSTOM, COURSE OF DEALING OR PERFORMANCE, OR THE PARTIES’ CONDUCT OR COMMUNICATIONS WITH ONE ANOTHER, OR WHETHER ARISING AS RESULT OF THE NATURE OF THIS AGREEMENT OR IN CONFORMITY WITH USAGE, EQUITY OR LAW, OR OTHERWISE. WITHOUT LIMITATION, ANY AND ALL REPRESENTATIONS, WARRANTIES, OBLIGATIONS, RIGHTS OR CONDITIONS OF TITLE, OWNERSHIP, NON-INFRINGEMENT, MERCHANT¬ABILITY AND FITNESS FOR A PARTICULAR OR GENERAL PURPOSE, QUALITY, WORKMANSHIP, HIDDEN DEFECTS, PEACEFUL ENJOYMENT, SECURITY, DELIVERY AND GOOD STATE OF REPAIR, ARE DENIED, DISCLAIMED AND EXCLUDED. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, LICENSOR AND ITS AFFILIATES AND CONSOLIDATED AND ITS AFFILIATES, DENY AND DISCLAIM ANY WARRANTY, RIGHT, OBLIGATION OR CONDITION, EXPRESS OR IMPLIED, CONCERNING THE PERFORMANCE, OPERATION OR FUNCTIONALITY OF ANY RADIALPOINT PROPERTY WHATSOEVER, ITS FITNESS FOR USE BY LICENSEE, THAT THE OPERATION OF THE RADIALPOINT PROPERTY WILL BE ERROR FREE OR UNINTERRUPTED OR THAT IT WILL PERFORM OR FUNCTION APPROPRIATELY OR PRODUCE A DESIRED RESULT, THAT THE RADIALPOINT PROPERTY (INCLUDING RADIALPOINT SOFTWARE) WILL FUNCTION AT ALL IN AN ENVIRONMENT OR SYSTEM THAT ARE NOT IN STRICT CONFORMITY WITH RADIALPOINT’S MINIMUM SYSTEM REQUIREMENTS AS SPECIFIED IN RADIALPOINT’S PRODUCT DOCUMENTATION (E.G. CPU POWER, FREE HARD DISK SPACE, AMOUNT OF MEMORY, REQUIRED OPERATING SYSTEMS AND INTERNET BROWSERS, ETC.), THAT THE RADIALPOINT PROPERTY MEETS LICENSEE’S REQUIREMENTS OR ANY OTHER REQUIREMENTS OR THAT IT WILL SATISFY ITS OR ANY PARTICULAR BUSINESS, TECHNOLOGICAL, SERVICE OR OTHER NEEDS OR REQUIREMENTS, THAT THE RADIALPOINT PROPERTY IS COMPATIBLE OR OPERATES IN COMBINATION OR WHEN USED IN CONJUNCTION WITH ANY SERVICES, SYSTEMS, NETWORKS, HARDWARE, PRODUCTS, SOFTWARE OR EQUIPMENT, OR THAT ANY DEFECTS, PROBLEMS, BUGS OR ERRORS OF THE RADIALPOINT PROPERTY COULD BE DETECTED AND/OR CORRECTED.

IN RELATION TO ANY “SECURITY ADVISOR SERVICE” TYPE OF END USER SERVICE, PLEASE NOTE THAT SUCH SERVICE PURPORTS TO MONITOR THE SECURITY STATUS OF CERTAIN SECURITY MEASURES ON YOUR CPU. AT PRESENT, THE STATUS OF THREE CORE SECURITY MEASURES IS VERIFIED: VIRUS PROTECTION, SPYWARE PROTECTION AND PERSONAL FIREWALL. IT IS POSSIBLE THAT OTHER SECURITY MEASURES WILL BE ADDED TO ANYSECURITY ADVISOR SERVICE PROVIDED HEREUNDER FROM TIME TO TIME. WHILE MOST APPLICATIONS THAT PROVIDE THESE KINDS OF MEASURES ARE KNOWN, IT IS POSSIBLE THAT SOME SECURITY APPLICATIONS MAY NOT BE RECOGNIZED BY THE SECURITY ADVISOR SERVICE, SO YOU SHOULD ALWAYS MAKE YOUR OWN INDEPENDENT ASSESSMENT OF THE SECURITY STATUS OF YOUR CPU. THE RESULT OF THE SCANNING OF YOUR CPU WILL BE PROVIDED TO YOU IN THE FORM OF BOTH AN OVERALL AND CATEGORY SPECIFIC “SAFETY RATING” – EITHER AT RISK, AVERAGE OR EXCELLENT, THE SAFETY RATING IS DETERMINED BY SUCH FACTORS AS THE PRESENCE OF EXISTING VIRUS, SPYWARE OR FIREWALL PROTECTION, AND IN THE CASE OF VIRUS AND SPYWARE WHETHER THESE ARE UP TO DATE TO PROTECT AGAINST THE LATEST MALWARE THREATS AND/OR HAVE REAL-TIME PROTECTION. 

8. EXCLUSIVE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LICENSEE’S SOLE REMEDY IN RELATION TO OR UNDER THIS AGREEMENT SHALL BE FOR LICENSEE TO TERMINATE THE AGREEMENT.

9. EXCLUSION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LICENSOR AND ITS AFFILIATES, AND CONSOLIDATED AND ITS AFFILIATES HAVE NO LIABILITY WHAT¬SOEVER TOWARDS LICENSEE, ITS AFFILIATES OR ANY OTHER PERSON OR ENTITY IN RELATION TO OR ARISING UNDER THIS AGREEMENT, RADIALPOINT PROPERTY, THE SOFTWARE OR THE END USER SERVICES (INCLUDING WITHOUT LIMITATION, FOR BREACH OF CONTRACT, STRICT LIABILITY, CONTRACTUAL OR EXTRA-CONTRACTUAL LIABILITY, TORT, INCLUDING NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY), AND WHETHER IN RESPECT OF DIRECT, GENERAL, INCIDENTAL, AGGRAVATED, PUNITIVE, TREBLE, EXEMPLARY, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOST BUSINESS REVENUE, LOST PROFITS, LOST GOODWILL, FAILURE TO REALIZE EXPECTED SAVINGS, LOSS OF DATA, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFOR¬MATION, LOSS OF BUSINESS OPPORTUNITY, EVEN IF LICENSOR OR CONSOLIDATED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. MISCELLANEOUS. Additional Definitions. For the purposes of this Agreement, “Software” means any RADIALPOINT software product or tool (which may include anti-virus, firewall, anti-spyware, anti-phishing, parental control, cookie manager, scan & clean, client gateway, keyword alert, form filler, privacy manager, ad/pop-up, service point agent (or “SPA”) and security advisor related software products or tools, or other End User Services-related software products, in each case which may include third party software) provided to You by RADIALPOINT or the ISP, including existing end user documentation and Updates, if any, provided to Licensee in RADIALPOINT’s discretion; “Update” means, bug fixes, workarounds, patches, or maintenance updates, as well as major changes, new versions or releases in respect of any Software; “End User Services” means RADIALPOINT-powered value added services that are purchased or obtained by You from RADIALPOINT and/or the ISP directly or pursuant to the ISP Agreement, which services may be accessed remotely by Licensee from RADIALPOINT’s servers and systems, whether directly or through the ISP or a third party; “ISP” means any distributor, sub-distributor, sub­contractor, sub-licensee and/or reseller and/or client of Software or End User Services, including Internet service providers, carriers, portals, telecommunications companies and other similar entities and intermediaries, in each case with whom or with which you have an agreement in relation thereto; and whenever used in this agreement, “including” or “includes” means “including (or includes) without limitation” and “you” means Licensee, and “we” or “us” means RADIAL¬POINT. Transfer and Assignment. RADIALPOINT may assign this Agreement, in whole or in part, to any person or entity without Licensee’s prior consent, which assignment shall operate novation; Licensee may not assign this Agreement to any person or entity, in whole or in part; this Agreement shall inure to the benefit of and be binding upon the Parties hereto and their permitted assigns. Survivorship. The Sections of this Agreement regarding restrictions on use, ownership, confidentiality, no warranties and disclaimers, exclusions of liability, effects of termination and miscellaneous, and any other provisions which by their nature survive the termination or expiry of this Agreement, will survive any termination or expiration of this Agreement. Applicable Law and Jurisdiction. This Agreement shall be governed by Quebec law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. The Superior Court of Quebec, and the Federal Court of Canada, as applicable, sitting in the District of Montreal, shall have sole and exclusive jurisdiction over any action, claim, demand, proceeding or lawsuit whatsoever arising under or in relation to this Agreement or its subject matter, except that RADIALPOINT may seek injunctive relief or any other equitable remedy with respect to any violation, breach or infringement of Intellectual Property or Confidential Information related rights or obligations in any appropriate jurisdiction. Compliance with Law. Each Party shall perform its obligations and exercise its rights hereunder in compliance with all applicable laws and regulations. All Software shall be deemed to be subject to U.S. and Canadian export controls and restrictions (including end user, end use and destination restrictions), and You will comply with all such controls and restrictions, including the U.S. Export Administration Regulations, the Export and Import Permits Act (Canada), and any other related, relevant or applicable export controls or restrictions. The Software is provided with RESTRICTED RIGHTS. If used or acquired by the United States Government, the Government acknowledges that (a) the Software constitutes “commercial computer software” or “commercial computer software documentation” for purposes of FAR 48 C.F.R. 12.212 and DFAR 48 C.F.R. 227.7202-3, as applicable and (b) use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the Commercial Computer Software--Restricted Rights at 48 CFR 52.227-19, as applicable and such use, duplication or disclosure of the Software is limited to those specifically granted to the Licensee pursuant to this Agreement. The manufacturer is RADIALPOINT at the address on the first page of this Agreement. Open Source and/or Third Party Software. Portions of the Software include software developed by and/or proprietary to the following and may be subject to additional terms and conditions published by such Persons: (i) OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/); Copyright © 1998-2001 The OpenSSL Project, all rights reserved; (ii) CMemDC - memory DC; Author: Keith Rule; Email: keithr@europa.com; Copyright © 1996-1997, Keith Rule, all rights reserved; (iii) bzip2 and associated library libbzip2, are Copyright © 1996-2000 Julian R Seward, all rights reserved; (iv) gSOAP software; portions created by gSOAP are Copyright © 2001-2004 Robert A. van Engelen, Genivia Inc. all rights reserved; (v) Pest Patrol, Inc., Copyright © 2003 PestPatrol, Inc., all rights reserved; (vi) Command Software Systems, Inc. Copyright © 2003, all rights reserved; (vii) Daniel Stenberg, daniel@haxx.se, Copyright © 1996 - 2005, all rights reserved; (viii) Jean-Philippe Barrette-LaPierre, Copyright © 2002-2004, all rights reserved; (ix) Thai Open Source Software Center Ltd, Copyright © 1998, 1999, 2000, all rights reserved; (x) The Apache Software Foundation (http://www.apache.org/), Copyright © 1999, all rights reserved (The names “log4j” and “Apache Software Foundation” must not be used to endorse or promote products derived from this software without prior written permission. For written permission n, please contact apache@appache.org.; Products derived from this software may not be called “Apache”, nor may “Apache” appear in their name, without prior written permission of the Apache Software Foundation); (xi) Raxco Software, Inc. Copyright © 2006 Raxco Software, Inc. all rights reserved; and (xii) Xceeed Software, Inc. Copyright © 1995-2004 Xceed Software Inc., all rights reserved; (xiii) Kaspersky Lab Copyright © 2007-2008 all rights reserved; (xiv) Chilkatt Software, Inc. Copyright 2000--2008, all rights reserved; (xv) Copyright © 1986 by University of Toronto, Henry Spencer; (xvvi) TinyXml XML Parser. copyright © 2000-20022 Lee Thomason (www.grinning lizard.com). Portions by Yves Berquin. Released under the zzlib/libpng License; (xvii) Boost Software License  - August 17th, 2003; (xviii) Copyright © OPSSWAT, Inc. 2002-2008. All rights reserved; (xxix) Copyright © 2004-2005 Angus Turnbull wwww.twinhelix.com. Licensed under the CC-GNU LGGPL; (xx) Copyright © 1995-200 5 Jean-loup Gailly and Mark Adler; (xxi) Copyright © Tad E . Smith All rights reserved, published under the terms of the Apache Software License; (xxxii) Copyright © 2001 - 2004, David Pizzolato, Copyright © 1995, Alejandro Aguilar Sierra (asierra@servidor .unam.mx); (xxii i) Sana Security, Inc. Copyright © 2008, all rights reserved. Language. It is the express wish off the Parties hereto that this Agreement be drafted in English. Les parties ont expressément deemandé que ce contrat soit rédiigé en anglais. Third-Party Beneficiary. Notwithstanding anything herein to the contrary, Consolidated shall be a third-party beneficiary of this Agreement.