Phone and Long Distance Terms & Policies

Local Number Portability

Under the Federal Communications Commission’s "local number portability” (LNP) rules, so long as you remain in the same geographic area, you can switch telephone service providers, including interconnected Voice over Internet Protocol (VoIP) providers, and keep your existing phone number. 

If you are moving from one geographic area to another, however, you may not be able to take your number with you. Therefore, subscribers remaining in the same geographic area can switch from a wireless, wireline, or VoIP provider to any other wireless, wireline or VoIP provider and still keep their existing phone number(s).

To keep your existing phone number when switching providers: 

  • Do not terminate your service with your existing company before initiating service with the prospective new company.
  • First, contact the new company, which will start the process of porting your number by contacting your current company. Be prepared to provide the new company with your 10-digit phone number, customer account number, and five-digit zip code. If you had created a password to protect your account, you may also need to provide that password.