Tariffs & Service Guides

California

Consolidated Communications provides you with local service according to the terms and conditions in our Tariffs and Services Guides, which may be modified periodically. Acceptance of our terms and conditions occurs upon your use of local telephone service.

General Terms & Conditions

These General Terms and Conditions apply to all California retail telecommunications services provided by Service Guides, as listed below.

 


Consolidated Communications of California Company (ILEC) - CPUC Utility Number U-1015-C, OCN 2334

Effective Tariffs

Service Guides

Archived Service Guide


Consolidated Communications Enterprise Services, Inc. dba Consolidated Communications (NDIEC) CPUC Utility Number U-7261-C

Effective Service Guide for California Intrastate Long Distance Telephone Service

Terms & Conditions, Rates for Interstate/International Services

Archived Service Guide

  • non present

Consolidated Communications Enterprise Services, Inc. dba Consolidated Communications (CLEC) CPUC Utility Number U-7261-C, OCN 3964

Effective Tariffs

Consolidated Communications Enterprise Services, Inc.: Telephone Service Tariff

Consolidated Communications Enterprise Services, Inc.: State Access Service Tariff

Consolidated Communications Enterprise Services, Inc.: Interstate Access Service Tariff

Archived Tariffs (formerly of SureWest TeleVideo U-6324-C.  STV merged into CCES U-7261-C.  CPUC Decision 16-04-008)

Service Guides

Archived Service Guide


California Consumer Questions and Unresolved Billing/Service Issues

For California Consumer Protection information please visit www.calphoneinfo.com or call 800.649.7570.

If you have a question or concern regarding a billing or service issue, please contact us first. If after contacting Consolidated Communications you feel the issue was not resolved to your satisfaction, you may contact one of the following agencies.

Local/Intrastate Telephone Issues:

California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102
consumer-affairs@cpuc.ca.gov

For more information about the California Public Utility Commission’s consumer protection rules, visit www.cpuc.ca.gov.  

Interstate/International Telephone Issues:

Federal Communications Commission
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554
fccinfo@fcc.gov

Television Issues:

California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102
consumer-affairs@cpuc.ca.gov  

You may also contact one of the following local cable authorities:  

City of Roseville
311 Vernon St
Roseville, CA 95678
(916) 774-5565

City of Lincoln
640 Fifth Street
Lincoln, CA 95648
(916) 645-3314

City of Rocklin
3970 Rocklin Rd
Rocklin, CA 95677
(916) 625-5000

Sac Metro Cable TV Commission
901 H Street, Suite 206
Sacramento, CA 95814
(916) 874-6661

County of Placer
Cable Franchise Administration
11459 F Ave.
Auburn, CA 95603
(530) 886-5373