Terms & Policies

Phone and Long Distance Terms & Policies

PROCONNECT INSTALLATION REQUIREMENTS

This document outlines the customer requirements for providing Consolidated’s ProConnect service.

Learn More

911 Requirements for PBX Operators

PBX operators and services providers both have responsibility in ensuring that calls from the PBX make it to emergency services and the 911 operator receives the appropriate address information.

Learn More

Long Distance Terms & Conditions

Consolidated Communications terms and conditions for use of interstate and international toll services.

Learn More

Local Number Portability

Under the Federal Communications Commission’s "local number portability” (LNP) rules, so long as you remain in the same geographic area, you can switch telephone service providers, including interconnected Voice over Internet Protocol (VoIP) providers, and keep your existing phone number.

Learn More

Eligible Telecommunications Carrier (ETC) Information

Important information about telephone service and the Lifeline Program.

Learn More

Fraud Protection

Consolidated Communications has in place an advanced toll fraud management system.

Learn More