This Notice applies to you if you are a resident of California and we process personal information about you that is subject to the California Consumer Privacy Act (“CCPA”). For purposes of this Notice, references to “personal information” shall include “sensitive personal information” as defined under the CCPA.
Your CCPA Rights
If you are a California resident, you may have certain rights, pursuant to the CCPA. These CCPA rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights. You can exercise these rights using the methods described below.
| Right to Know | As a California resident, you may have the right to request that we disclose what personal information and sensitive personal information we have collected about you, including the categories of personal information, the categories of sources from which the information was collected, the business or commercial purposes for collecting, selling or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you. |
| Right to Request Deletion | As a California resident, you may have a right to request the deletion of your personal information and sensitive personal information collected or maintained by us. |
| Right to Limit Use or Disclosure | As a California resident, you may have a right to limit the use and disclosure of your sensitive personal information if used for reasons other than those allowed by the CCPA. All sensitive personal information that we collect or disclose is used and disclosed for the reasons allowed by the CCPA. |
| Right to Opt Out of Sale or Sharing | As a California resident, you may have a right to opt out of the sale or sharing of your personal information. We do not sell your personal information in the traditional sense, however we do share non-sensitive personal information in a manner that may be considered “selling” or “sharing” as those terms are defined under the CCPA, with third party advertising partners for the purpose of digitally advertising our products and services to you, and we have done so in the preceding 12 months. To opt out of the “sale” or “sharing” of your personal information for targeted digital advertising by home address, please click the following Do Not Sell or Share My Personal Information link. In addition to targeted digital advertising by home address, we use first- and third-party cookies, pixels and other tracking technologies to collect information about you and your usage of our websites or mobile applications, such as your internet or similar network activity and inferences drawn from other personal information to deliver targeted advertising in a manner that may be considered “selling” or “sharing” under the CCPA. For more information about such disclosure, including the categories of personal information we share in this way, see the section below, “Notice at Collection.” You may opt out of the sharing of your personal information for the purposes of digital advertising, including receiving Fidium ads on third-party sites as a result of your use of our websites, by clicking the following Do Not Sell or Share My Personal Information link and following the “Do Not Track” instructions. We also recognize browser based Global Privacy Control (GPC) signals, which enable you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will honor your request only for the browser or device that sends the GPC signal. |
| Right to Correct | As a California resident, you may have a right to request correction of inaccurate personal information maintained by us. |
| Right to Non-Discrimination | As a California resident, you have a right to non-discriminatory treatment and no retaliation by us for exercising any of your CCPA rights. |
| Authorized Agent | As a California resident, you can exercise your CCPA rights or you can designate, in writing or through a power of attorney document, an authorized agent to make a request on your behalf. Before accepting such a request from an agent, we will require the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. |
| Exercising Your Rights and Contacting Us for More Information | If you have questions about Your CCPA Rights, please contact us by phone at 1.888.890.6767 or write to us at 2116 South 17th Street, Mattoon, IL 61938. If you or your authorized agent would like to submit a consumer rights request under the CCPA, you can do so by clicking on the following Privacy Rights Request link. |
Notice at Collection
The following chart provides information as to the categories of personal information collected about you, its use by us, whether that information is sold or shared by us and the categories of third parties with whom we sell or share such information with (including, in each case, our practices in the preceding 12 months). For additional details about how we collect, use and disclose the information below, please see our full Privacy Policy.
| Category of personal information collected, used and disclosed | Sources of personal information | Business or commercial purpose for which information was collected and is used and disclosed, and the length of time retained | Categories of third parties with whom the business has “sold” or “shared” such personal information (as the terms are defined in the CCPA) |
| Identifiers: name, telephone number, mailing address, service address, email address, internet protocol address and destination addresses, website addresses received, unique number assigned to identify the device used to access our websites | Directly from you; via our service providers | Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, billing for service and collecting payments, verifying customer information, providing advertising or marketing services including targeted advertising or cross-context behavioral advertising, utilizing analytic services or providing similar services on behalf of the business or service provider; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; undertaking activities to verify, upgrade, enhance or maintain the quality of our products or services. Retained: For at least five years after you discontinue services based on applicable laws and regulations. Dynamic IP address information is maintained for approximately 45 to 90 days. | Third party advertising partners |
| Account Numbers, Information in Customer Records related to services provided and used | Account numbers are assigned by us, other information comes directly from you; via our service providers | Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, utilizing analytic services, or providing similar services on behalf of the business or service provider; responding, on a priority basis, to outages or trouble tickets for certain customers that provide us with; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; undertaking activities to verify, upgrade, enhance or maintain the quality of our products or services. Retained: For at least five years after you discontinue services based on applicable laws and regulations. | N/a |
| Information on your use of our communications services including certain Internet or other electronic network activity, specifically: bandwidth used and telephone calls made and received | Directly from you; via our service providers | Performing services on behalf of the business or service provider, including maintaining or servicing accounts, billing, providing customer service, processing or fulfilling orders and transactions, providing non-targeted or nondigital advertising or marketing services, utilizing analytic services, or providing similar services on behalf of the business or service provider; responding, on a priority basis, to outages or trouble tickets for certain customers that provide us with; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; undertaking activities to verify, upgrade, enhance or maintain the quality of our products or services interaction; undertaking internal research for technological development and demonstration. Retained: Information like dynamic IP addresses assigned and internet usage is maintained for approximately 45 to 120 days. The retention of information as to non-toll calls made varies from approximately 0 to 90 days. Information about toll calls and static IP addresses assigned is maintained for at least five years after you discontinue services based on applicable laws and regulations. | N/a |
| Internet or other electronic network activity regarding your interaction with our Sites or advertisements (IP address, general geographical location based on IP address) | Directly from you; via our service providers | Performing services on behalf of the business, including providing advertising or marketing services including targeted advertising or cross-context behavioral advertising (though we do not use or disclose IP address or geolocation based on IP address for such purposes), or providing analytic services; auditing related to a current interaction with the consumer and concurrent transactions, and auditing compliance with this specification and other standards; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; short-term, transient use, although no personal information is disclosed to third parties and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction; undertaking internal research for technological development and demonstration. Retained: For at least five years after you discontinue services depending on the interaction and based on applicable laws and regulations. | Third party advertising partners |
| Commercial information (products or services purchased, obtained or considered, other purchase or consuming histories or tendencies) | Directly from you; via our service providers | Auditing related to a current interaction with the consumer and concurrent transactions; performing services on behalf of the business including processing or fulfilling orders and transactions, verifying customer information and processing payments; undertaking activities to verify, upgrade, enhance or maintain the quality of our products or services. Retained: For at least five years after you discontinue services based on applicable laws and regulations. | N/a |
| Audio, electronic, visual, thermal or olfactory data | Directly from you; via our service providers | Voicemail recordings utilized to verify and archive account holder service requests involving matters such as billing and troubleshooting. Retained: Approximately 90 days from date of call. | N/a |
| Geolocation information (Based on service location and/or IP address) | Directly from you; via our service providers | Performing services on behalf of the business, including tax and regulatory billing compliance; verifying the market location of customers in order to provision and offer services. Retained: For at least five years after you discontinue services based on applicable laws and regulations. | N/a |
| Inferences drawn from other personal information | Directly from you; via our service providers | Performing services on behalf of the business, including providing advertising or marketing services including targeted advertising or cross-context behavioral advertising, utilizing analytic services or providing similar services on behalf of the business or service provider; undertaking activities to verify, upgrade, enhance or maintain the quality of our products or services. Retained: For at least five years after you discontinue services based on applicable laws and regulations. | Third party advertising partners |
The following chart provides information as to the categories of sensitive personal information collected about you, its use by us, whether that information is sold or shared by us and the categories of third parties with whom we sell or share such information with (including, in each case, our practices in the preceding 12 months). We only use and disclose sensitive personal information for purposes specified in the CCPA or otherwise in line with your consent, and we do not use or disclose sensitive personal information for purposes of inferring characteristics about you.
| Category of sensitive personal information collected, used and disclosed | Sources of sensitive personal information | Business or commercial purpose for which it was collected and is used and disclosed, and the length of time retained | Categories of third parties with whom the business has “sold” or “shared” such personal information (as the terms are defined in the CCPA) |
| Account access credentials: account number and password | Directly from you; via our service providers | Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, billing for service and collecting payments, verifying customer information, detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity. Retained: For at least five years after you discontinue services based on applicable laws and regulations. | N/a |
| Characteristics of protected classifications under California or federal law (sex/gender, age (over 40), disability) | Directly from you; via our service providers | Voluntarily provided. Used in performing services on behalf of the business such as responding, on a priority basis, to outages or trouble tickets or prevention of service disconnections or in providing accessibility accommodations. Retained: For at least five years after you discontinue services based on applicable laws and regulations. | N/a |
| Limited information concerning any individual's health | Directly from you; via our service providers | Voluntarily provided limited medical information for the purpose of prioritizing outage responses and prevention of service suspensions. Retained: For at least five years after you discontinue services based on applicable laws and regulations. | N/a |
| Financial payment information service account login credentials | Directly from you; via our service providers | Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity. Retained: For at least five years after you discontinue services based on applicable laws and regulations. Financial payment source information is not retained. | N/a |
| Contents of your email and telephone calls while using our services | Directly from you; via our service providers | Email and voice mail content is retained until customer deletes messages or discontinues service and then they are deleted. Retained: For up to 90 days after you discontinue services based on applicable laws and regulations. | N/a |
For more information about the criteria we use to determine how long to retain our personal information, please see the section “How long does Fidium maintain personally identifiable information?” of our full Privacy Policy.
While we do disclose non-sensitive personal information with service providers for the business purpose of performing services specified in our written contracts and for digitally advertising our products and services to you in a manner that may be considered “selling” or “sharing” as those terms are defined under the CCPA, we do not “sell” or “share” personal information of minors under 16 years of age and we do not knowingly collect personal information from individuals under the age of 18.
To submit a verifiable consumer rights request under the CCPA, you or your authorized agent can do so by using either of the following designated request methods: call our toll-free number at 1.888.890.6767 or complete our online Privacy Rights Request form. We may ask for certain information about you to verify that the request is being made in accordance with applicable law. Review our full Privacy Policy.
If you would like to opt out of the “selling” or “sharing” of your address-level data for purposes of targeted digital advertising to a specific home address, click on the following link and follow the additional instructions set out on that page: Do Not Sell or Share My Personal Information.
In addition, to opt out of “selling” or “sharing” of personal information through cookies, pixels and other tracking technologies, including for the purpose of being retargeted on third-party sites with Fidium ads as a result of your use of our Sites, please click on the "Do Not Track" link below. Please note that this action alone may not exclude you from address-level online advertising by Fidium that is not related to your use of our Sites, and to opt out of all “selling” and “sharing”, you will also need to click the following link: Do Not Track
We also recognize browser based Global Privacy Control (GPC) signals, which enable you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will honor your request only for the browser or device that sends the GPC signal.