Get started in four easy steps
You'll need your account number, billing ZIP code, and Customer PIN to register.
Enter your information
Go to the Account Center registration page and fill in the required fields. The email address you enter will become your Account Center username.
Enter your customer PIN
Enter your Customer PIN when prompted. If you don't know your PIN, check the box on the form and call for assistance at the number shown.
Set up the Account Administrator
The name and username entered here will be the Account Administrator — the role that can add, edit, and remove users and assign permissions. Be sure to check the boxes for any additional services on your account so we can provide the full functionality in your portal.
Click Register and Activate
Click "Register" to complete your registration. You can then click "Activate" on the confirmation screen, or activate via the Welcome Email that is sent to you.
How to activate your account
After registering, you'll need to activate your account to set your password and security questions. You can activate from the Account Center sign-in page or through the Welcome Email.
Go to Account Center
Open your browser to accountcenter.consolidated.com and click "Activate Your Account" on the sign-in page.
Enter your details
Enter your email address (the actual email, not an alias) and last name, then click Search.
Check your email
An activation email will be sent to you. Click the link in the email, or copy and paste the verification code into the activation form.
Set your password
Create a new password following the criteria listed on screen. This password will be used for Account Center, SSL VPN, and Cisco Jabber (if applicable).
Set security questions
Choose your security questions and answers for password recovery. Once complete, your Account Center activation is finished.
You're all set
Once activation is complete, sign in at accountcenter.consolidated.com with your email and password. Bookmark the page for future visits. Your first sign-in will require reading and agreeing to the Terms and Conditions.
What you can do in Account Center
Your dashboard provides quick access to tools based on your subscribed services and user role.
Billing
View current and prior statements, download PDFs, review payment history, manage payment options, set up AutoPay, make one-time payments, and choose email or paper billing.
Incident management
Report issues, submit change requests for your subscribed services, and view the status and notes on current open tickets.
Proactive monitoring
Receive real-time email and SMS alerts about network outages affecting your Switched Ethernet or MPLS IP VPN circuits. Available for enterprise customers with more than 2 circuits.
Bandwidth utilization
View bandwidth utilization for all subscribed data services. Customize interface nicknames to easily identify locations and capacity. View usage by day, week, or month.
Services list
View all circuits, users, and phone numbers on your account along with the services associated with each — available under Reports.
User management
Account Administrators can add users, assign roles (Billing Admin, Technical Admin, Account Admin), and manage permissions for specific cloud or advanced services.
Security services
Access Cloud Secure and On-Site Secure dashboards and management tools directly from Account Center using your Palo Alto credentials.
SD-WAN
Access the VeloCloud Orchestrator to manage your SD-WAN service directly from the Account Center dashboard.
ProConnect / VoIP
Access CommPortal for Hosted PBX, Unified Communications, and VoIP services. Manage speed dial, company directories, and more.
Self help & feedback
Access user guides, video tutorials, and software downloads for your subscribed services. Use the feedback form to share questions or comments.
Account Center FAQs
You'll need your account number, billing ZIP code, and a Customer PIN. The email address you use during registration will become your username.
Registration creates your Account Center account. Activation sets your password and security questions so you can log in. Both steps are required.
During registration, check the box that says you don't know your PIN and call the number shown for assistance. You can also contact us at 1.844.968.7224.
Account Administrator (manages users and permissions), Billing Administrator (manages billing and payments), and Technical Administrator (manages technical services, bandwidth, and incidents).
Yes. After your first sign-in, you can add additional accounts through "Manage Accounts" in the left-hand navigation.
Billing, incident management, proactive monitoring, bandwidth utilization, SD-WAN, Cloud/On-Site Secure, ProConnect, Hosted PBX/Unified Communications, and more — depending on your subscribed services.