Is your internet down after a storm?
In some cases, severe storms or power outages can cause equipment in your home to perform poorly. If your power is on but your internet service is not working, you may need to reboot your modem and router to help restore your internet service.
Do you have power?
If power is off: Call your local utility company.
If power is on and service hasn't returned: Go to step 2.
Locate your modem or network terminal
Your modem, gateway, or network terminal is commonly located next to your utility panel or near where the service line enters your home. Do not tamper with the service line. Only use the reset button if directed by Consolidated Communications support.
Reboot your modem or network terminal
Turn off the device using the power button. Unplug the power cable for 15 seconds. Then, plug it back in and turn it back on. Once booted up, the lights on the front will indicate network search and device communication.
Locate your router or gateway
Your router or gateway is commonly found near the entry point of the service line from the outside of your home or near a wired device, like a smart TV. If your modem and router are a single combined device, you can skip this step.
Reboot your router or gateway
Locate the power cord at the back of the device. Simply unplug it to begin the reboot process. Wait at least 15 seconds, then plug it back in. Only use the reset button if directed by Consolidated Communications support. After rebooting, allow up to 15 minutes for the device to fully reconnect to the network.
Check network connections
After rebooting your devices, ensure that all ethernet and coaxial connections are secure. Check both ends of each cable to confirm they are firmly in place.
Keeping you connected during severe weather and natural disasters
Emergency preparedness plan
When severe weather or a natural disaster is in the forecast, you can trust Consolidated Communications will closely monitor the event and be prepared to take action.
Investment in network reliability
Trust in Consolidated Communications to provide a redundant network that ensures our customers can continue to rely on us, even throughout a critical event.
Ready to initiate Emergency Operations Center
Guided by our emergency preparedness plans and years of industry experience, our highly skilled teams are ready to take action.
California Lifeline Disaster Protection Relief
Protections for LifeLine Participants.
- When Disaster protections are in effect, LifeLine customers will not be required to complete their California Lifeline annual renewal. The California LifeLine Administrator will contact customers once the Disaster Protection period has ended.
- Customers who are normally required to use their discounted telephone service for a specified period of time, will not lose their California LifeLine service for failing to use it while disaster protections are in effect.
Activation Criteria.
The LifeLine protections are automatically activated upon an emergency declaration by the Governor of California or President of the United States, other than a declaration pursuant to drought conditions, where the disaster has caused:
- A disruption of the delivery or receipt of utility service; and/or
- The degradation of the quality of the utility service to residential and small business customers.
Duration of Protections.
Upon activation of these LifeLine protections, there will be an automatic duration of 30 days.
- If utility service is still disrupted and/or any related evacuation/shelter-in-place restrictions, as noticed by the applicable state or local agency, are still in place at the end of the 30-day period, the consumer protections will be automatically extended for an additional 30 days
Federal vs. State.
These protections adopted by the state of California are unrelated to the disaster protections governing the federal Lifeline rules. Customers may still be required to comply with federal non-usage and renewal requirements to retain federal Lifeline eligibility.
Storm response starts with reliability
When severe weather hits, our job is to keep your network from becoming one more thing you have to worry about.
How you can prepare for severe weather and natural disasters
Have a plan
Where will you take shelter in your home? What number will you call in the event of an emergency? Where will you meet if something happens while everyone is not at home?
Emergency kit
Your emergency kit should include water, canned or non-perishable food items, a can opener, a flashlight, a battery-powered radio, extra batteries, dust masks, a whistle, and first-aid supplies.
Cell phone charged
Be sure your cell phone is charged and consider investing in a portable charger.
Important documents & insurance
Store important documents in a fire and waterproof case. Consider flood insurance if you live in flood-prone areas.