At Consolidated Communications, we use a variety of communications methods to share information with our customers and prospective customers. But we recognize that not everyone likes to receive information the same way. Here, you can learn about your options.
Do Not Email
If you ask, we will stop sending you email marketing for two years from the date of your request.
Customers please note: Email is our primary method of communicating with you about important account and service-related information. Even if you opt out of email marketing, we may still send you a welcome email, appointment reminders, order confirmations and other information. We may also send you service-related announcements from time to time. For example, we may send you an email announcement about a pricing change, a change in operating policies, a service appointment, a planned or unplanned service interruption, or new features or upgrades for one or more of the services you receive from us. You may not opt out of these service-related communications. If you fail to check your primary email address for service-related announcements, you may miss important information about our services, including legal notices, for example. You can update your primary email address by calling 1.844.968.7224.
Do Not Text/SMS
If you ask, weʼll stop sending you marketing text messages. If you opt out of marketing text messages, you may still received transactional or administrative text messages, such as service-related messages, account notifications and legal notices. To opt out, you can complete our online opt-out form or simply reply STOP to 41842. Message and data rates may apply.
Do Not Call
Being on a federal or state do not call list will not keep our customers from receiving marketing calls from us because we have an existing business relationship with them. However, if you place yourself on our internal Do Not Call list, we will no longer place marketing calls to you even though you are a customer with whom we have an existing business relationship.
You do not need to be a Fidium customer to set up a Do Not Call preference, but we need your phone number to complete your request.
Do Not Mail
If you ask, we will stop sending you direct mail marketing for two years from the date of your request. Because it’s normal for people to relocate, we ask that you re-apply for this preference every two years to ensure we have captured your current mailing address.
Do Not Digitally Advertise at Address-Level
To improve the relevance of our marketing, we may sometimes tailor digital advertising to a specific home address. Upon request, we will stop delivering address-level targeted digital advertising to your specified address.
This opt-out applies only to digital advertising targeted at the address level and does not affect other types of non-targeted digital advertising, such as ads on social media platforms or ads based on general geography or unrelated internet activity.
If you would like to opt out of marketing communications from Consolidated Communications, please submit an online opt-out form.