Submit a disconnect request
We hate to see you go, but we understand business needs change. Please select the form that matches your service location below. A friendly customer service representative will reach out to you if we have any questions. Thank you for being a Consolidated Communications business customer.
New Hampshire, Maine or Vermont
If you have business services in New Hampshire, Vermont, or Maine that you wish to disconnect, use this form.
All other locations
If you have business services in any other state or location that you wish to disconnect, use this form.
Before you disconnect
A few things to keep in mind when disconnecting business services.
Equipment returns
Any Consolidated-owned equipment must be returned. We'll provide instructions and shipping labels after your disconnect request is processed.
Final billing
Your final bill will be generated after your services are disconnected. Any remaining balance will be due according to your normal billing terms.
Contract terms
If your services are under a contract, early termination fees may apply. Please review your service agreement or contact us for details.
Back up your data before disconnecting
If you use a Consolidated email address or web hosting services, please back up your data before disconnecting. Email accounts and hosted content will be removed after your service is disconnected.