Consolidated Communications is now Fidium
Consolidated Communications customer support
Your services, pricing and support remain in place. You may see the Fidium name on invoices, account portals, and emails.
Residential support
Internet, phone, and service support for your home.
Business support
Support for businesses, wholesale customers, and channel partners.
Billing & account support
View and pay your bill, find your account portal, and manage billing.
Explore Fidium services
With $1.9B invested in fiber since 2020, Fidium brings faster, more reliable service to more communities every day. Upgrade to Fidium fiber for a better experience at home, at work, or across networks.
Questions about our name change?
Fidium became our new, unified brand in September 2025. We communicated this change in advance to all impacted customers, outlining what to expect and where to find more information.
We brought everything together under Fidium to reflect the strength of the whole company — not just individual parts. By uniting our residential, business, and wholesale services under one brand, we can serve customers with greater consistency, clarity, and simplicity. It also positions us for the future: investing faster, innovating more, and delivering better service across every customer group and community we serve.
No action is required from customers. Your current service, plan, pricing, and support remain exactly the same.
No. There will be no interruptions to your service as a result of the change to Fidium.
You'll continue to use the same portals, logins, and support channels. Over time, you can expect new user experiences and functionality to provide you with more self-service tools and features. We will communicate directly with customers as those upgrades occur.
No. Customers can continue to use any existing Consolidated email accounts they established through their services with the company.
You will see more of Fidium, including on bank or credit card statements, speed tests displaying Fidium as your provider, and communications from Fidium representatives.
We are not asking customers to take any actions as a result of the brand change. If you are suspicious of any request for information, please call 1.844.968.7224 to speak with a representative.
For specific questions about your account, please call 1.844.968.7224 or contact your dedicated account representative. We're here to help.