Social Responsibility

Business Practices & Ethics

At Consolidated Communications, we’re committed to the highest standards of legal and ethical business conduct. Our Code of Business Conduct and Ethics summarizes the legal, ethical and regulatory standards we follow and is a reminder to our directors, officers, employees, customers and vendors of our obligation to uphold this commitment.  

We have built our business on standards of excellence and quality in services and products. Our employees and representatives adhere to the highest standards of honesty, ethics and fairness in their business dealings, contributing to a culture of compliance and accountability. “Integrity First” is the pillar of our company values. Our culture is built on trust. Honesty, accountability, and transparency are how we build relationships and serve our customers. 


We place the highest value on the integrity of our directors, officers and employees and demand the same level of integrity in all business transactions. We insist on ethical dealings with others and on the swift, transparent handling of actual or apparent conflicts of interest within personal and professional relationships.


Directors, officers and employees are required to deal honestly and fairly with our customers, collaborators, competitors and third parties in all interactions. In our dealings with customers and suppliers, we prohibit making or receiving bribes, kickbacks or any other improper payment, direct or indirect, to any representative of government, labor union, customer or supplier in order to obtain a contract, commercial benefit or government action.


When an ethical issue or concern needs to be addressed with a supervisor, we respond quickly and have built an environment where difficult discussions can take place and questions may be asked without the fear of retribution or retaliation. Information on reporting and access for anyone who wishes to report a suspected violation are clearly defined and available to all stakeholders via our investor relations website:


If it is determined that our Code of Business Conduct and Ethics was violated, Consolidated Communications will take the necessary corrective action to address and to correct the violation.


Consolidated’s Code of Business Conduct and Ethics responsibilities are managed by the company’s Chief Legal Officer and Corporate Secretary. Our Board of Directors and Audit Committee have established the standards of business conduct contained in the Code and oversee compliance.