Terms & Policies

Do Not Sell My Personal Information

This Request is for California Residents Only

Consolidated Communications is committed to protecting the personal data and privacy of our customers. The California Consumer Privacy Act (CCPA) is a new data privacy law that applies to certain businesses that collect, use, disclose or sell the “personal information” (as defined under the CCPA) of California residents. Under the CCPA, a California resident has the right to opt out of a business’s sale of his or her personal information, subject to certain exceptions.

Please be aware that by subscribing to our services, we do not sell your personal information in a manner that would trigger the CCPA’s opt-out requirements. While we collect, use and share your personal information during the course of providing your services, we do not sell or provide access to your personal information to any third party or service provider, except as permitted by the CCPA. How we collect, use and share your personal information and the categories and sources of that information is outlined in our Privacy Policy. In addition to opt-out rights, the CCPA provides California residents with a right to request what personal information that businesses collect, use, disclose or sell and a right to request deletion of that information. For more information on how to submit a request to us to exercise these rights, please see our Privacy Policy.

Please note that our websites and mobile applications use analytic tools that may collect or track your behavior, which may include data such as your Internet Protocol (IP) address. Our websites also use first and third party cookies and pixel tracking codes for security purposes, to track visits, improve the browsing experience, or show users personalized content. None of these technologies track or collect de-aggregated, identifiable personal information about you and we do not collect any of your personal information through cookies for marketing or non-essential purposes.

We generally require users of our websites to consent to the use of cookies in connection with accessing or using our websites as further described in our Privacy Policy (see the “Our Website” section of our Privacy Policy). However, upon your request, you may opt out of being retargeted on third-party sites with Consolidated Communications ads as a result of your use of our websites. To do so, please go to our Privacy Policy and click on the “Do Not Track” button. Please note that this action may not exclude you from online advertising by Consolidated Communications that is not related to your use of our websites. Also, you may disable or reduce the number of cookies you receive from us, or delete cookies that have already been installed in your browser’s cookie folder, at any time by following the instructions provided in your browser’s help menu.

We do sometimes use certain personally identifiable information about you or the services you receive to offer you additional Consolidated Communications products and services, but you have the ability to opt out of such marketing. If you do not want us to use any of your customer proprietary network information to offer you additional Consolidated Communications products and services, please call us toll-free at 844.968.7224 (844.YOUR.CCI), submit an online request at www.consolidated.com/contact-us or write to us at 121 South 17th Street, Mattoon, IL 61938. There is no charge for choosing to restrict the use of your information, and you may opt out at any time.