The Coronavirus (COVID-19) pandemic has created a new reality for us all. In this unprecedented situation, Consolidated Communications is here to meet your changing needs. We remain committed to continuing to provide reliable service and support, and keeping our employees and customers safe and healthy.

We encourage you to check this page for the latest updates and information. For California customers, read more regarding additional emergency customer protections.

 

 

Company Preparedness & Response


As a critical infrastructure provider, our Business Continuity Team, guided by our Emergency Operations Plan, is continuously responding to the impacts of COVID-19. We are taking action to maintain services and support for our customers without interruption. We are also working hard to ensure the safety of our employees, customers and partners.

Our network is built to meet the challenge of higher demands. Recognizing increased usage for work from home and remote learning applications, we’re proactively monitoring and augmenting our network capacity to keep you connected.

Read more about Consolidated’s pandemic response and business continuity planning.

 

Supporting You at Work or at Home


Turning technology into solutions to keep you connected is what matters most. Every day, we’re committed to helping our customers stay in touch with family and friends, work from home, further their education, and keep their businesses operating. Consolidated is here … ready to partner in creative ways and provide the resources and tools you need. Because you matter.

Read our press releases or case studies for real-life examples of how we are helping customers and learn more about how we can help you at home or at work.

In addition, we’ve just posted new resources to help health care organizations and small businesses learn about and take advantage of CARES Act and other funding options.

 

Supporting Communities We Serve


We’re constantly improving our infrastructure, and developing new technology and solutions that connect even the most remote communities. We will continue this investment and provide good jobs to help grow the economy where we work and live. Read more about our commitment to building stronger communities.

Following school closings related to COVID-19, we have also partnered with many K-12 and higher education institutions to support low-income families in need of Internet service for distance learning.

 

Customer Support


Whether you need to order new service, want help with an existing service, or just have general questions — we can help. You can contact us online, by chat or by phone at 1.844.YOUR.CCI.

Don’t forget that you can access your account here 24/7, as well as view and pay your bill, troubleshoot common service issues, and much more from our self-service portals.

We realize the impact this pandemic has already had on the lives and livelihoods of our customers. Consolidated has joined other major carriers nationwide and pledged to Keep Americans Connected.

Learn more about what the Keep Americans Connected Pledge means to our residential and small business customers.

Consolidated Communications offers a Lifeline Program for eligible low-income residential subscribers at their primary residence. The FCC’s Lifeline Program gives eligible subscribers a monthly discount to qualifying voice OR Internet service. Services and availability vary by state, and in some states an additional monthly voice discount may also be available.

Learn more about the Lifeline program and eligibility in your area.

 

Quick Resources & Tips


We’ve compiled our most relevant blog articles, white papers, videos and more to help you navigate the technology challenges of COVID-19 at home and at work.