Consolidated Communications’ Business Continuity Team is proactively managing the ongoing impacts of the Coronavirus (COVID-19) and taking action to maintain services and support for our customers without interruption.

Our team meets multiple times a day to refine our contingency and business continuity plans and implement timely, strategic solutions to the ever-changing events associated with this pandemic.

We are focused on ensuring stability of services and network performance for our customers, and can respond to any situation that may arise. As a provider of critical services, it is our responsibility to prioritize service and service restoration to medical, government and other essential facilities. Our technical support, network and field operations teams are fully staffed and ready to respond at all times, day or night, and our redundant, diverse, network also stands ready to shift traffic to meet demands.

We are keenly focused on the safety and wellness of our employees, customers and partners and continue to follow the guidelines of local, state and national public health agencies. We established temporary work from home arrangements and virtual meetings for our employees and are continuously reminding them to follow the personal hygiene recommendations of the CDC to avoid becoming sick, as well as seek medical attention for any signs of illness. We have also increased the cleaning and sanitization of Company offices and buildings in an effort to prevent the spread of germs or bacteria.

We are providing on-site support to our customers unless circumstances or events prohibit us from doing so, and are calling ahead of on-site scheduled service appointments to verify the location is safe to enter. We are adhering to all customer restrictions, limitations or policies and, if necessary, our employees may postpone or reschedule an appointment should there be a safety concern.

We are also limiting orders for certain non-critical work our technicians perform inside customer premises. This work includes orders on existing service to move inside telephone/data jacks, wiring, modems or set top boxes.

Field employees, and those in contact with customers and partners, are taking additional precautions, including practicing social distancing, wearing safety glasses, using gloves when handling customer equipment and using company-provided soap and water for remote hand washing. In addition, the option to home garage has been recommended to certain technician work groups to reduce interactions between co-workers at garage or building locations.

Our teams are here to assist you and can answer calls, log tickets and troubleshoot any issues remotely. You can reach us at 1.844.YOUR.CCI or access your account online 24 hours a day, 7 days a week.

We are here for our customers and are committed to keeping you connected and providing the services and support you expect. Read a message from our CEO to our residential, business and wholesale customers and see our recent press releases to learn how we are helping customers. You can also visit our Help at Home or Help at Work resources.

Additional information posted by the states of California and Washington: