Important Notices

Important Customer Alerts & Notices:

Consolidated posts important customer notifications by region on this page.
Please Contact Us if you need further information or assistance.

Notice of rate changes - April 2023

  • Notice to Copper DSL Customers: Effective with April's bill, your monthly Internet rate will increase $3.00/month. The increase will help us to maintain and improve our network to better serve you.
  • Notice to Video Customers: Effective with April’s bill, the monthly rate for all TV programming packages will increase $10.00/month. Programming costs have continued to rise and this increase helps to offset a portion of those costs.

We strive to deliver the best services and customer support. As part of that commitment, we are continually investing to improve your services. If you have any questions, please contact us at 844.YOUR.CCI.

(Notice posted March 7, 2023)

The New 353 Area Code is Coming to the Wisconsin 608 Area Code Region

Beginning September 15, 2023, customers in the 608 area code region may be assigned a number in the new 353 area code when they request new service or an additional line. Customers receiving the 353 area code will be required to dial the area code and phone number for all local calls, just as customers with telephone numbers from the 608 area code do today.

We strive to deliver the best services and customer support. As part of that commitment, we are continually investing to improve your services. If you have any questions, please contact us at 844.YOUR.CCI. More information can be found here.

(Notice posted Wednesday, September 13, 2023)