Terms & Policies

Phone and Long Distance Terms & Policies

911 Requirements for PBX Operators

PBX operators and services providers both have responsibility in ensuring that calls from the PBX make it to emergency services and the 911 operator receives the appropriate address information.

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Long Distance Terms & Conditions

Consolidated Communications terms and conditions for use of interstate and international toll services.

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Local Number Portability

Under the Federal Communications Commission’s "local number portability” (LNP) rules, so long as you remain in the same geographic area, you can switch telephone service providers, including interconnected Voice over Internet Protocol (VoIP) providers, and keep your existing phone number.

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Fraud Protection

Consolidated Communications has in place an advanced toll fraud management system.

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