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IT Services

Managed Services Solutions

Technology today is considered business-critical, and IT systems are expected to be constantly managed, supported and operating smoothly. IT leaders are challenged to find resources with the required skills to effectively run a 24x7x365 helpdesk while also meeting Service Level Agreements without resulting in financial strain on the organization.

Total Care Managed Support Services from Consolidated Communications limit the risk in managing critical systems and applications, while allowing your IT resources to stay focused on proactive initiatives that positively impact the business. Serving as a key extension of your internal IT department, the certified experts behind Total Care allow for seamless, round-the-clock business continuity so that you stay competitive in today’s rapidly changing global market.

Total Care provides a variety of proactive service options to monitor, support, and fully manage data center, collaboration, enterprise network, and security environments. Total Care services run on a fixed monthly fee to simplify billing, and were developed in a tiered approach to meet your unique needs. Enjoy increased availability of network resources, reduced unplanned downtime, and an overall healthy, robust network.

Total Care Managed Support Services include:

  • Simplified support and management
  • Single point of contact
  • Proactive incident identification, isolation, and resolution
  • Facilitated parts replacement
  • OEM & carrier escalations
  • Diagnosis and maintenance coordination for hardware failure
  • Remote monitoring and management services for application, device, and system alerting
  • Regular services reviews
  • Access to the ServiceNow service management portal

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Services

Professional Services

CCI provides a comprehensive set of professional services to help you get more out of a current investment or evaluate a new solution:

data sheet
& feature brief
Total
Care

Managed
Support Services.