The internet has become a huge part of people’s lives worldwide, playing a key role both for businesses and hobbies alike. However, after the shift to focus on working from home, there was a gap in communication between workers and business owners. That’s where Unified Communications as a service comes in.
UCaaS compiles several tools, like VoIP, instant messaging, video conferencing, and file sharing, into a single platform to streamline communication between people. While UC has been around for a while, UCaaS is constantly growing since people have easier access to cloud-based services everywhere. If you’re still wondering what UCaaS is, we’ll help you define UCaaS.
Types of UCaaS Architecture
There are three main types of UCaaS architectures: single-tenant architecture, multi-tenant architecture, and hybrid architecture. Each has its own set of advantages and disadvantages to consider before implementing them for your business.
Single-tenant architecture
In a single-tenant architecture, you own the UCaaS platform and host it yourself. This has a high cost of implementation and maintenance. However, since you fully own the UCaaS, you can customize every part of it to fit your needs. It’s also not great for scalability since you have to do all the work yourself.
Multi-tenant architecture
This type of Unified Communications as a Service architecture offers high scalability and is a great cost-efficient option. It shares the same UCaaS platform with other businesses, pooling their resources together to improve scalability while bringing implementation costs down. It’s the perfect option if you’re constantly growing your business.
However, due to the UCaaS platform being shared across other businesses, it can’t offer as much customization as the single-tenant option.
Hybrid-tenant architecture
While other alternatives have a focus on either scalability or customization, the hybrid-tenant architecture bridges the gap between both by mixing them together. This option allows for flexibility when deciding the focus of your business.
Shifting your business from single-tenant to multi-tenant can be taxing for your business if you roll out all the changes at once. Slowly changing things around can help you and your business make a smoother shift, and the hybrid-tenant architecture does just that.
Services Offered by UCaaS
Unified Communication brought many tools that made jobs easier by allowing people to work together easier and faster. UCaaS brought these tools together into a single platform, allowing for a smoother software implementation in your business as well as offering a tailored customization experience. Here are a few tool examples:
Choosing the Right UCaaS Provider
Picking the right UCaaS provider for your business is crucial to ensuring you have a great experience in the long run. Here’s what to consider when choosing your UCaaS cloud provider:
- Features
- Scalability
- Reliability
- Uptime
- Quality of Service
- Security and Compliance
- Integration Capabilities
- User Experience
- Customer Support
- Cost and Pricing Structure
Consolidated Communications is a great example of a provider that can offer you everything your business might need at an affordable price. Consolidated Communications is a leading service provider in the UCaaS area focused on delivering reliable, secure, and comprehensive unified communication services.
The Benefits of UCaaS with Consolidated Communications
When using Consolidated Communications as your UCaaS provider, you can ensure your business will have up-to-date cloud and IT security to prevent any issues you might have with your systems. It’s the perfect way to protect your data through a reliable and secure service.
Working from home is also made easier by many tools and services that help bridge the gap between people across long distances. With services like Voice over IP and a traditional landline business phone, as well as other cloud-based tools, you’ll have your team a click away from you at all times, improving productivity and collaboration.
The Future of Communication
Instant messaging and voice calls have been around for a long time now. However, the future of business communication lies in UCaaS, which brings together all the required tools on a single platform.
Consolidated Communications is leading the UCaaS cloud space by going beyond what others can offer. Learn more about Consolidated’s Unified Communications As A Service right now.