High-speed Internet

Consolidated delivers reliable High-speed Internet to customers across the country. Our goal is to provide you with the speeds you need to keep up with your life. Speed, reliability and bandwidth are all important for selecting a provider. We’ve put together some of the most frequently asked questions and answers here to help you navigate your way through and determine what is best for your household.


What is a fast Internet speed for home service?

It depends on what’s happening at home. With more and more people online at home these days, finding the right speeds depends on how many users and what they are using the Internet to accomplish. Here’s a quick chart to help you get an idea of the speed you probably need:

Below 10 Mbps

Good for:

  • Email
  • Basic computer / office programs
  • Downloading files
  • Some video services
  • Few connected devices

10 – 25 Mbps

Good for:

  • Working with and sending large files
  • Video conferencing
  • Video chat
  • Several connected devices

30+ Mbps

Good for:

  • Frequently downloading/uploading large files
  • Streaming video needs
  • Group video conferencing
  • Many connected devices


Ultimately it comes down to what type of work you’re doing and how much you want to pay, so make sure you run the checklist provided above.

See what speeds are available in your area


What speed do I need for streaming video or music services?

There are a variety of streaming services that provide high-quality entertainment. But there are differences when it comes to streaming music, to movies, to 4K. Streaming music on Pandora or Spotify can be done with around 5 Mbps, while streaming movies and 4K Netflix on multiple devices can be done at 25+ Mbps. Learn more about streaming TV.


What’s a good Internet speed for gaming?

Minimum at gaming speeds are around 5 Mbps, but if you want a more seamless experience, look for fast download and upload speeds. Start at a minimum of 20 Mbps. Learn more about Internet for gaming.


What speed do I need to work from home?

Typically, most work-from-home functionality including email, web browsing, or cloud office products can be run well with a minimum bandwidth of 10 Mbps. If you want to conduct video conference calls and frequently download and upload large files, you should look to increase your speeds to 30 Mbps or more – specially if you have a household running multiple devices throughout the day. Learn more telecommuting services.


What’s a good Wifi speed?

Generally speaking, Wifi speeds are a fraction of what the wired speeds are. So, if you have a 20 Mbps wired connection, your Wifi speed will be less. If you are operating with multiple devices wirelessly, you’ll need ample speed to cover the discrepancy.


Are there additional fees for data usage or overages?

The best way to address any data usage questions is to make sure there is no data cap on the Internet service you select. When a data cap is in place, the provider can charge for the extra data you use, similarly to wireless phone contracts. Consolidated never caps your Internet data usage. Learn more here.


Is hardware extra?

Leased modems may not be part of the advertised price for Internet service. Make sure you’re aware of what will also be included in your monthly price before signing on the dotted line so you can avoid being surprised by your first bill.


Is tech support included and what does it cover?

Many providers offer tech support on a limited basis, usually covering troubleshooting. Look for support that goes the extra mile, like helping you set up a new device and connect it to your home network. Consolidated offers free 24/7 Internet tech support with options to upgrade to additional levels of support that covers additional devices and technology needs in your home.

 

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