Terms & Policies

Long Distance Plan Details

  • Directory Assistance is available by dialing 411. Local and National Directory Assistance is $1.49 per call for all requests. International Directory Assistance is $1.50 per call for requests for numbers in locations outside of the contiguous US (lower 48 states).
  • Domestic direct dialed rates listed are good for all 1+ calls made to anywhere within the United States. Toll Free number rates listed are good for all calls that originate within the contiguous USA (lower 48 states). Toll free calls that originate from a payphone are assessed an additional $0.55 per call payphone surcharge. International rates vary by country.
  • All domestic and international rates are good 24 hours a day, 7 days a week – call daytime, evenings, or weekends, in-state or state-to-state and get the same great rates!
  • Domestic and International Direct Dialed Calls are your normal long distance calls where you dial 1+ area code + 7 digit phone number or 011 + country code + number. Consult your Phone Book for dialing directions. All calls are rounded up in 60-second increments.
  • The $4.95 monthly fee for the International Plus plan is independent of the $4.95 monthly fee for the Long Distance Plus plan or the $5.95 monthly fee for the Long Distance Elite plan. You can choose to have just the international plan without either the Plus or Elite plans.
  • Each Consolidated Communications Long Distance (LD) line is assessed a LD Administration fee of $2.00 per month. This fee is to help recover the operating costs for maintaining and upgrading your Long Distance service and is subject to change.
  • Toll Free Numbers are an optional service that allows customers to have a toll-free number assigned to their phones. Calls to the toll free number appear with your other long distance calls on your phone bill. All toll free calls are rounded up in 60-second increments. There is a monthly service charge of $2.50/month/toll free number.
  • Calls to Consolidated Communications toll free numbers can originate anywhere in the US or from the following countries: American Samoa, Anguilla, Antigua/Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Island, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Montserrat, Puerto Rico, Saipan, St. Kitts/Nevis, St. Lucia, St. Vincent/Grenadines, Trinidad & Tobago, Turks & Caicos, and the US Virgin Islands. All toll free calls originating outside of the contiguous US (lower 48 states) will be subject to rates. Rates vary by originating country. All calls subject to 60 second call duration rounding.
  • The Unlimited Long Distance plan is available to facility-based customers only. If account exceeds 5,000 long distance minutes per month, Consolidated Communications reserves the right to discontinue the Unlimited Long Distance plan from customer’s account. Unlimited Long Distance cannot be used for dial-up calling. Unlimited Long Distance is limited to four lines maximum per account, and does not include calls to Alaska or Hawaii.