Pennsylvania Wholesale Digital Subscriber Line Transport


  1. Service Description
    Wholesale Digital Subscriber Line (DSL) Transport service is a virtual session between the company’s ATM network and a Customer’s designated End User premises utilizing DSL technology. ADSL line is a physical facility between the company’s DSLAM (or DSL capable remote terminal) and the Network Interface Device (NID) located at the End User’s premises. The Company retains ownership of the overall DSL line. Wholesale DSL transport is intended primarily for Internet Service Providers (ISPs), but may be purchased by any information service provider or carrier connected to their End User for the purposes of providing to that End User a retail service that includes high speed DSL. DSL Transport Service is available as one of the following:
     
    1. DSL Transport Service where the Company provides local exchange service and DSL Transport Service on the same local loop; or,  
    2. Stand Alone DSL Transport Service where the Company provides DSL Transport Service over the local loop.
       
  2. Service Provisioning
    1. Minimum connection speed or “sync-rate” is between the NID at the End User’s premises and the DSLAM or DSL capable remote terminal. Actual data transfer or throughput may be lower than sync-rate due to Internet congestion, server or router speeds, protocol overheads, and factors that may not be in the Company’s control. If the Company is unable to provide the minimum sync-rate, then the service will not be provided and Customer will not be subject to termination liability or cancellation charges.
       
    2. The Company’s wholesale DSL service is provided over the high frequency portion of a retail ILEC-provided, retail end user line, or as a Stand Alone service where the Company provides the DSL transport service over the local loop.
       
    3. Information pertaining to end offices equipped to provide DSL Transport service is set forth in the National Exchange Carrier Association, Inc. (NECA) Tariff F.C.C. No. 4. ADSL Service will be provided subject to the availability and limitations of the Telephone Company wire centers and outside plant facilities. ADSL Transport service is only available where technical capabilities, distance and type of physical plant permit such facility.
       
    4. The Company will provide the maximum possible speeds, both upstream (to the serving wire center) and downstream (from the serving wire center to the customer) in an “open pipe” mode. Signals in both directions meet a minimum guaranteed speed of 128 Kbps. The upstream and downstream signals will be transmitted at the best possible speeds based on the technical standards of the current DSL equipment and facilities, along with the condition and geography of the facilities and equipment. Users requiring lower bandwidth will often have a greater range for the availability of service. Future technical standards (VDSL, SHDSL, etc.) will increase this and be provided to the Company’s customers as soon as customer demand requires.

      The customer’s modem must synchronize at 128 Kbps to attain the minimum speed of 128 Kbps, and at higher speeds to utilize the higher speed capabilities of the service.

      ADSL service may be used by the customer to carry any type or combination of communications, e.g. voice, video, data graphics, and messages.

      Every effort will be made to deliver customer speeds as listed above. However, Telephone Company cannot guarantee a specific service speed on the Internet due to factors beyond its control.
       
  3. Customer Responsibility
    1. Customer is responsible for providing all customer support to its End Users, and all marketing, billing, ordering and repair for its End Users.
    2. Customer is responsible for: 1) the terms of any pricing plans offered by Customer to its End Users, 2) the ordering, billing, and collection of its own End Users, and 3) customer service for all aspects of the Service. Customer is also responsible for managing End User trouble reports and will advise its End Users to contact the Customer directly with any trouble reports. Customer will not direct its End User to contact the Company for any issues related to the Wholesale DSL Transport Service.
    3. Customer shall at all times be the customer of record with respect to Services purchased hereunder and shall be responsible for payment to the Company. Customer retains all responsibility for billing its End Users and for any claim and End User may make concerning unauthorized billing.
       
  4. Rate Elements
    Monthly charges apply, as specified in chart below:

Wholesale Digital Subscriber Line Transport Rates & Charges

 

Monthly
Rate

Nonrecurring
Service Order Charge

Nonrecurring
Installation Charge

Wholesale Digital
Subscriber Line
Transport Service

$17

$0

$0

Stand Alone
Wholesale Digital
Subscriber Line
Transport Service

$22

$0

$0