Add streaming TV to your Consolidated Internet Service
Consolidated Communications teamed up with SimpliSafe to provide award-winning home security to its customers.
Please enter your service ZIP code to proceed.
Potential address matches will appear as you type. Click your address from the drop-down as it appears or keep typing to refine your search.
Seasonal Suspend & Restore
Consolidated Communications Seasonal Plans were designed for customers who are part-time residents or business owners. They allow you to put your Consolidated Communications services “on vacation” while you’re away – at reduced monthly rates – without canceling your service. On your scheduled restore date, your Internet and/or phone services will resume without needing to schedule a new installation or technician visit.
Benefits include:
You can put your Consolidated Communications service on hold for up to 275 days per calendar year at a reduced monthly rate – with no reconnection charge and no technician visit needed to reactivate service when you return. A non-recurring suspend fee applies for voice services and varies by location and plan. You may also be eligible for reduced or waived taxes, fees and equipment charges, which vary by plan. Check Seasonal Plan Pricing.
Consolidated Communications offers Seasonal Plans for both residential and business customers. The services you subscribe to and other factors, such as how long you’ve been in active service, your term commitment status, and the duration of any prior seasonal suspensions within the same calendar year, determine eligibility for a Seasonal Plan. The chart below explains the eligibility requirements in more detail. Login to the MyCCI Customer Portal to see if you have services eligible for a Seasonal Plan, or call Customer Service for more information about your eligibility.
Residential Business
Product
Available Services While on Seasonal Status
Services Not Available on Seasonal Status*
Consolidated Communications Internet
CCiTV
Consolidated Communications Voice
DIRECTV
MyCCI Account Management Portal
Directory Listings
*Services not available to customers on a Seasonal Plan are restored upon activation of normal monthly services and billing. Upgrades or other changes to impacted service plans must be made either before a customer enrolls in seasonal suspension or after the service returns to active status. Voice Lines that incur usage charges while on a Seasonal Plan will be automatically restored to active status.
Enrolling in a Seasonal Plan reduces your monthly rate for eligible service until your service is restored to active status. We will continue to mail monthly statements to your designated address. If you’re enrolled in paperless billing, you can continue to view and pay your statement online at mycciaccount.com. Automatic bill pay customers will continue to see charges withdrawn from their bank account for their services, but at the reduced Seasonal Plan rates.
Use our self-service tools, online at our customer portal MyCCIAccount.com or over the phone by calling NEW 1.844.968.7224 and choose option 4. You can restore all or just some of your services to active status, depending on your needs. You are able to set a date for service restoral once your order to seasonally suspend service has been completed. Please allow at least 1 business day between your request for service to be restored and your intended restore date.
It’s easy to change a suspend or restore date that was previously requested as long as your scheduled due date has not passed and you provide at least 1 business day notice before the desired restoral date, and as long as the services are still eligible for suspension.
Online Ordering Limitations: If you suspended bundled services through the portal, you must select a single revised suspend or restore date for the entire bundle. If you suspended multiple unbundled services, you can select the same or different revised suspend or restore date for each unbundled service in individual transactions through the portal.
No, you are not required to seasonally suspend all eligible services simultaneously. Some customers want to suspend Internet service while they are away but not voice because they are using their phone line to run a home security system. Other customers want to suspend voice service but keep their Internet service running so they can run smart home technology.
Online Ordering Limitations: Bundled customers who wish to seasonally suspend only part – not all – of their bundle, must call Customer Service to complete their order. This capability is not currently available online.
Customers can place a service on seasonal status multiple times per calendar year – for a maximum of 275 days (approximately 9 months). If a desired service restoral date is not set, the service will automatically restore to active status after the 275 day limit or if there are usage charges on any suspended voice lines. Customers must be in active service for at least 30 days between each seasonal suspension and may not suspend in their first month of service.
Your services have to already be in seasonal suspend status to schedule a restoral date. Likewise, your services have to be in active status and eligible for suspension to schedule a suspend date.
If services are eligible for seasonal suspension, you can schedule a suspension of service any time in the current calendar year or the following calendar year.
The length of time in advance that you can schedule a service restoral date depends on the date on which your service becomes seasonally suspended. You cannot place an order to restore service until that date.
NOTE: You will not be reminded by Consolidated Communications to schedule a service restoral date. Once your services have been seasonally suspended, use our self-service tools, online at our Customer Portal at MyCCIAccount.com or our NEW self-service phone option by calling 1.844.968.7224 and choose option 4, to set a service restoral date.
Yes, if you have eligible services at more than one service location, it's possible to suspend services at one, some or all locations. If you are enrolling in a Seasonal Plan using our self-services tools online at our Customer Portal at MyCCIAccount.com or our NEW self-service phone option by calling 1.844.968.7224 and choose option 4, you must submit separate suspend orders for each service location.
If you have multiple Linked Billing Accounts and are the authorized account holder or are an authorized Linked User on MyCCIAccount.com, you can view services eligible for suspension or restoral by toggling between Billing Account Numbers in the drop-down menu at the top of the online portal. You can also call Customer Service to complete your order.
Certain taxes and fees may continue to apply to suspended services, but at discounted rates. Other fees and charges are waived during seasonal suspension. Leased modem equipment charges are waived during seasonal suspension of Internet service.
Customers with standard bundle and/or promotional discounts who suspend service will have applicable discounts reapplied after restoring to active service. However, grandfathered or expired promotions will not be reapplied upon service restoral.
If your service had time remaining in a term commitment agreement prior to suspending service, you are still responsible for fulfilling the remaining term commitment period in active status when you resume service.
We’re intentionally only showing services that are currently eligible for seasonal suspension on your MyCCI Customer Portal. If you think the information shown (or lack thereof) is in error, please contact us and we’d be happy to review your account in more detail with you.
