Texas Division of Emergency Management

Hurricane Information and Resources

Tropical Storm Harvey Update

The impacts of Tropical Storm Harvey continue with catastrophic and life-threatening flooding occurring throughout southeast Texas. At this time, Consolidated Communications reports no widespread network outages or significant network impacts. Consolidated is working around the clock to ensure back-up battery and generator systems are on standby in any area with power outages. The Company’s emergency operations plan is in full force and we are monitoring the situation closely and will provide additional notifications should we experience any major network impacts.

Consolidated Communications has been preparing for the tropical storm and any impacts in its southeast Texas service area. In preparation for Hurricane Harvey, Consolidated Communications activated its Emergency Operations Center on Friday, August 25 and took other actions which included:

  • Initiating severe weather work schedules and extended repair service;
  • Ensuring fleet vehicles have extra fuel, fluids and lighting;
  • Double-checking all safety equipment, ensuring all back-up power supplies and generators are fully operational;
  • Taking inventory of supplies needed for plant and network restoration and supplementing where necessary; and
  • Placing emergency network supplies throughout company facilities.

Press Releases:

All Texas Office Locations are Open:

350 South Loop 336 West
Conroe, TX 77304
Mon–Fri: 8 am - 5 pm (CST)
Get Directions

1400 Avenue A
Katy, TX 77494
Mon–Fri: 9 am - 6 pm (CST)
Sat: 9 am - Noon (CST)
Get Directions

321 N. First Street
Lufkin, TX 75901
Mon–Fri: 8 am - 5 pm (CST)
Get Directions

Texas Flood Resources:

  •  To qualify for assistance, register your sustained damage with FEMA: 1-800-621-3362.
  •  FEMA app for iPhone includes emergency information by county here.
  •  For information on evacuee hotel’s visit here.
  •  Red Cross disaster assistance: 1-877-500-8645.
  •  If you are in need of help or would like to volunteer, call 211
  •  For information on Texas road closures click here.
  •  Click here to list you and your family with the Red Cross as safe.
  •  See safety tips for severe weather here.
  •  For assistance filing a personal claim, call the Texas Department of Insurance's Consumer: 1-800-252-3439.

Other Helpful Resources:

  •  American Red Cross app for iPhone, available here.
  •  Texas Department of Public Safety site here.
  •  Texas Health and Human Services site here.
  •  Texas Prepares site here.

Texas Department of Housing and Community Affairs site here.

Hurricane Preparedness Guidelines - Evacuation Planning

Preparing for Hurricane Season June 1 - November 30
When a hurricane threatens, listen for instructions from local officials. When they call for an evacuation in your area, get going without delay.

  • Discuss evacuation plans with your family BEFORE hurricane season June 1 - November 30. Make a checklist of what you need to do before you leave town and review it.
  • Monitor NOAA weather radio and local TV and radio broadcasts during storm season.
  • Prepare an emergency supply kit including: radio, flashlight extra batteries, extra eye glasses, bottled water, non-perishable  food, dry clothes, bedding, insurance information, important documents, medications, copies of prescriptions and special products for babies, the elderly and medically fragile family members.
  • Learn evacuation routes before storm season. When there's a hurricane in the Gulf, keep your gas tank as full as possible. Expect traffic delays in an evacuation.
  • Register in the State of Texas Emergency Assistance Registry (STEAR) online at https://STEAR.dps.Texas.gov or dial 2-1-1 to register if you have a disability or medical needs or if you simply do not have transportation. Gulf Coast residents in evacuation zones with a disability or medical needs - who do not have friends or family to help - or do not have transportation should register in STEAR in advance.


Hurricane Preparedness Guidelines - Evacuation Zones

Preparing for Hurricane Season June 1 - November 30
Residents of Texas Gulf Coast EVACUATION ZONES should BEGIN NOW by making an evacuation plan, preparing an emergency kit and learning evacuation routes well in advance.

If you have a disability or medical needs, register in the State of Texas Emergency Assistance Registry (STEAR) online at https://STEAR.dps.Texas.gov or by dialing 2-1-1. Gulf Coast residents with additional needs (including those who are disabled or medically fragile) who live in evacuation zones and do not have friends or family to help in an evacuation should register for assisted transportation in advance on line at https://STEAR.dps.Texas.gov or by dialing 2-1-1. Registration should be completed in advance of an emergency event. DO NOT WAIT, REGISTER NOW! Information collected is confidential.

If you need transportation, register with the State of Texas Emergency Assistance Registry (STEAR) on line at https://STEAR.dps.Texas.gov or by dialing 2-1-1. If you do not have a car or other vehicle, and you cannot get a ride with friends, neighbors or family, register IN ADVANCE for assisted transportation by dialing 2-1-1.

Evacuation zone information: If you are interested in registering and you want to find out whether you are living in an evacuation zone, dial 2-1-1 for information.

Hurricane preparedness tips online: 


Directrices para Huracanes - Evacuación en caso de Huracán (en Español)

Directrices para Huracanes - Zonas De Evacuación (en Español)