Hurricane Information and Resources

Restoration Update Following Hurricane Michael

November 15, 2018

Repair or service needs can be reported 24 hours a day

Our teams continue to work diligently to restore services within our Florida service area following Hurricane Michael.The Category 4 storm created widespread power outages, damaged buildings and equipment and lost infrastructure.

The Consolidated Communications team has been working around the clock to assess damages and restore services, and additional employees from out-of-state have been relocated to the area to assist in the restoration process.The Company also responded to an immediate need of area residents by establishing 12 free Wi-Fi and power charging sites. These locations, listed below, are available for public use.

LOCATION

ADDRESS

ALTHA

15738 NW Broad St, Altha

APALACHICOLA CENTRAL OFFICE

54 Avenue E, Apalachicola

BLOUNTSTOWN - MAIN

17273 Main St. N., Blountstown

BRISTOL

10410 NW Main St., Bristol

CARRABELLE

206 SE 3rd St, Carrabelle

CHATTAHOOCHEE

14 S Main St., Chattahoochee

EASTPOINT CENTRAL OFFICE

293 HWY 98, Eastpoint

HOSFORD

17549 NE SR 69, Hosford

ST GEORGE ISLAND

145 E 1st St., St. George Island

ST. JOE 5TH STREET

502 Cecil G Costin Sr. Blvd, Port St. Joe

THE BEACHES

212 Cowrie St, St. Joe Beach

WEWAHITCHKA

601 Highway 71S, Wewahitchka

 

You can reach us 24 hours a day. Here’s how to request service or repair:

Repair: 1.844.YOUR.CCI (1.844.968.7224)
Website: Refer back to this page: consolidated.com/hurricane

 

We continue to communicate and coordinate with local, state and national emergency response agencies and are working diligently to address and restore services where we have access and the necessary infrastructure. For additional details, please refer to the information below, which will be updated as new information is available.

We sincerely appreciate your patience during this especially challenging time and thank you for allowing us to serve you.

*Information updated as of Nov. 15, 2018, 9 a.m.

County Remaining Subscribers
Out of Service
Estimated Restoration Time/Other Information
Bay 62 landline;
42 internet
Tyndall Area - approx. 45 – 60 days; dependent on access to Tyndall AFB.

Mexico Beach Area – approx. 60-120 days, permanent equipment lost, waiting on replacement, debris hazards
Calhoun 32 landline;
25 internet 
approx. 30 – 90 days; generators deployed, permanent equipment crushed, cable restoral in progress
Franklin 0 temporarily restored; waiting to receive permanent equipment
Gadsden 0  
Gulf 374 landline;
162 internet 
approx. 30 - 60 days; permanent equipment lost, cable restoral in progress
Liberty 0