Consolidated Communications Cloud Contact Center Service

Cloud Contact Centers

Consolidated offers Cisco's WebEx contact center platform to provide customers a unified omnichannel solution. This solution allows customers to maximize their business outcomes by driving sales conversions, increasing retention rates and improving customer satisfaction scores. It enables personalized customer experiences via voice, email and chat. And it allows you to expand your channels into Interactive Voice Response (IVR), outbound campaigns and web call backs.

With this cloud–based, flexible solution, customers can also leverage their business applications by connecting them to the contact center – such as their CRM applications, or Consolidated's ProConnect Unified Communications platform. It can also enable customer service agents to manage interactions within Salesforce, Microsoft Dynamics, Zendesk and ServiceNow with unified reporting capabilities. These integration points deliver a complete, adaptable solution that can evolve and grow as your business needs change. Plus, it supports the business with visibility and analytics across all sites to monitor operational performance.

Why Consider a Consolidated Communications Contact Center Solution?

Our SaaS-based Cloud Contact Center solution provides greater functionality than traditional hardware-based systems – often at a fraction of the cost. With a "pay-as-you-grow" solution model, businesses can forego expensive investments in on-premises hardware and in-house management.

Cloud Contact Center Solutions can deliver significantly lower total cost of ownership (TCO) than comparable premise-based systems over both three and five-year terms. Also, the larger the call center and the more feature-rich the services, the greater the TCO savings. Businesses also enjoy ongoing feature enhancements as the SaaS platform is regularly updated with new technology and capabilities.

Achieve better business outcomes

  • Personalized Customer Experience – this data driven, AI-capable platform uses analytics to predict customer's needs and match them to the best agent.
  • Lower Total Cost of Ownership – There is little to no CapEx expenditure, and no maintenance fees. In many cases, businesses can use their existing high-speed Internet connectivity.
  • Increased Management Visibility – Real-time dashboards and alerts let you analyze contact center statistics, providing valuable insight into contact center operations.
  • Flexible and easy to manage – Consolidated manages the platform and you can easily manage adding or removing agents or changing functionality on an agent-by-agent basis via a simple online tool.


Contact Center Resources


Download more info on
Cisco WebEx Data Sheet.

Download more info on
Cisco made Cognitive e-Book.

Download more info on
Cisco Contact Center e-Book.



Test your knowledge on
the Modern Contact Center Infographic.