Unified Communications
A state of the art hosted unified communications (UC) solution that allows you to seamlessly connect where you need to and when you want to. UC offers a cloud-based service that replaces on-site PBXs and data networks with a unified, centrally managed communications solution
SIP Trunking
Leverage your organization’s existing on-premise equipment by connecting it to CCI’s advanced softswitch network. In addition to basic voice packetization, SIP Trunking supports all traditional functionality associated with PBX interfaces, like call control, and network-supported features, such as caller ID, CNAM and E911.
Cloud Contact Center
Consolidated Communication’s Cloud Contact Center is an advanced call center management system, offered as a feature enhancement to Unified Communications, Hosted PBX or SIP Trunking service.
Intelligent Virtual Agents
Intelligent Virtual Agents are automated, self-service applications that you can offer to your customers. They offer capabilities that are similar to human service and support agents -- they just never rest or take a vacation -- and they’re substantially more cost effective.